Sheraton West Des Moines Hotel

Comentarios destacados

• Alejandro B

  28 junio 2014
  Estadía corta en invierno

  El hotel está muy bien ambientado, el lobby es espectacular y las habitaciones muy cómodas. Los desayunos son abundantes y con platos típicos. Está aislado, pero las vías de comunicación son rápidas y ágiles.

  

• LULOMX

  09 junio 2015
  Esperaba mas.

  El hotel esta por debajo de otras opciones de categoría similar en cuanto a las instalaciones y el mantenimiento. Hay cosas que incluso parecen más de un Motel que de un Sheraton. Por ejemplo puertas desgastadas, esquinas con humedad, las habitaciones tienen un olor desagradable. A favor el personal amable, el servicio de shuttle muy eficiente, café disponible en la habitación y en el lobby, buena ubicación.

  

• bnroop

  26 octubre 2020
  Good, not great

  All of the inconveniences experienced were Covid-19 related. Example, no housekeeping services, no breakfast or concierge club, etc. That said, Sheraton staff owns communicating these changes upon check in. Unfortunately, that was not done. I will say, the staff that I did encounter were friendly.

  

• SFMN220322

  31 octubre 2020
  RECKLESS AND IRRESPONSIBLE

  This hotel has absolutely no regard for the safety of its staff and guests. Despite it being the policy of the hotels parent company (Marriott) that everyone must wear a mask in common spaces, guests walked around freely without them. Further, loud, wild, rambunctious children ran around the hotel (again, maskless). Additionally, members of the hotel staff did not wear masks as shown in the photo! Iowa is currently experiencing extremely high rates of the virus; this reckless abandon shown toward the health and safety of everyone is absolutely abhorrent. If you care about your health, and that of others around you, stay elsewhere!

  

• suku34

  10 noviembre 2020
  Average at best

  Hotel was in a good location close to the interstate. Hotel and rooms were outdated. Rooms were not dirty but didnt necessarily feel clean staying there. Okay for one night but wouldnt choose to stay there again. We were charged $10 and $5.99 on our credit card after the stay but told the CC was only for incidentals. Had to call to find out why we had charges. $10 was for parking which we were not told we had to pay to park. And $5.99 was wifi which we didnt connect to. When we called, they resolved both issues but still a pain to deal with after your stay.