Sheraton Qinhuangdao Beidaihe

Comentarios destacados

• realmonkeyking

  05 agosto 2018
  Poor management

  Good hotel, large rooms and friendly staff . However, it's unfortunately poorly managed. From a hotel under the Sheraton brand you can expect more. It's the sum of smaller details like staff cleaning the restaurant floor while we were eating etc. Get an experienced hotel manager and you can do much better.

  

• Nathantran

  06 octubre 2018
  A memorable stay thanks to excellent hotel's staffs care and assistance

  It's such an enjoyable and memorable stay at this hotel thanks in no small part to James Zhou, Front office manager! From the moment we arrived there, he had come to assist us with arranging and translating for our transportation around town. He also went out of his way to make sure we had a good time by taking care of our suite upgrade and our dining experience at the hotel. The suite was definitely spacious but cozy with modern decor and furniture. Everything was spotless clean and shine! The food at restaurant was very good! One thing I was not sure about was the hotel location. It's kind of out of the way as there was not much anything around! Beside that, we had such a great time there !

  

• Brad R

  02 octubre 2019
  Uncrowded, close to the beach and other attractions, quiet

  I recently stayed here for the second time. The location is great, easy walking to the beach or the night market. At check-in I was upgraded and Katherine was very helpful. We were traveking with my daughter so she asked if we wanted a family suite-same price. Of course we said yes, so my daughter had her own single bed and a play tent and a set of beach toys to play in the sand with. My daughter is only visiting as she just completed grad school in the UK. We were there on the weekend leading to a big local holiday. Not crowded at all. The lounge was nice too. Details are important. No toilet paper replaced in the room. Multiple calls to get the AC fixed never really succeeded, until the day we were checking out. I do speak some Chinese, so the day we checked in I called the front desk, said our room is too hot. Literally 3 minutes later a lady showed up and opened both our balcony windows. So another call, and another call, and eventually on Monday AM things cooled down. The folio in the room explains that Sheraton is part of the SPG group, etc etc. But the merger with Marriott is long done. I like this place and I will go again, but some greater attention to details and customer experience would go far. Also, I would say that Chinese staff in Western hotels in China speak much more English than American staff in Western hotels in the US speak Chinese when dealing with guests. I guess everybody has some expectation that their language will be spoken, but perhaps a reality check would be useful.

  

• TrailingTravelerof4

  04 octubre 2019
  Mini family getaway

  Stayed here for 3 nights with my family over Golden week. Hotel is easy to find and plenty of parking. Check in was easy and staff was very friendly. Room was nice but my only complaint would be is that the room would not go lower than 21C! We like to sleep in a cool at least 19C so it was very warm at night and uncomfortable to sleep in. Room was always stocked with waters which is great! Breakfast was excellent, lots of choices to choose from and staff at breakfast were very helpful, even made me another meal with no soy sauce as I can not have gluten. Theres a play area downstairs for kids which was nice and an extra plus for the kids. So our only downfall with this hotel would be their AC system, other than that its a great hotel even for families!

  

• 546312784523194

  03 marzo 2021
  Poor

  The location of the hotel is not very good, the service of the staff is very general, there is no special feeling, the breakfast is not very good, the room is very cold, probably because of energy saving, but as guests, they can choose to close it, which is very bad for us.