Sheraton Kauai Coconut Beach Resort

Comentarios destacados

• chelseys566

  03 diciembre 2020
  Customer Service is On Point

  This was our 3rd trip to Kauai. Each trip we have stayed at different hotels. This hotel by far, exceeded above the rest. The customer service was next level. On the first day my husband, son and I were swimming in the pool. An employee, Ali, approached us to thank us for our stay and let us know that he appreciated us. I work in the hotel industry and travel a lot. Ive never experienced this type of service before. We chatted with him for a while. He is a true professional in the industry. He sent a bottle of wine and chocolate milk/cookies to our room as it was my husbands 50th. We also spent some time at the bar next to the pool and got to know Julie. She was fantastic. She really knows the island and gave us great meal and activity suggestions. She would give my son pineapple as a treat and he just LOVED her. She is so genuine and sincere. The Sheraton is lucky to have her. Overall, we would highly suggest this hotel. Rooms were clean, spacious, fantastic pool and hot tub and great location.

  

• rhunt1oc

  20 enero 2021
  A Mixed Yet Favorable Review

  We went late Oct early Nov right when mandatory quarantine was lifted so it was pretty empty. Pool area is really nice and the service was exceptional (5 stars each), our ocean front room upgrade was clean & fine (4 stars since it was ocean front) ... but the rooms, buildings, and rest of the property are only 3 star and still need renovations to catch up. Thanks for the special treatment Mia, Ali, Krystal, Nadia, Donna, and Lissa!

  

• Elizabeth M

  02 febrero 2021
  Beautiful, convenient location

  We stayed at two properties during our Kauai visit - the Sheraton Kauai Coconut Beach Resort surpassed our previous accommodations as well our expectations. The property itself is fresh looking, appeasing and in a great location. There are opportunities to walk to a variety of eateries and shopping. The ocean view whether from the sand, the pool or your room is spectacular. Throughout our stay, our interactions with the staff were wonderful. Each individual was pleasant, courteous and kind exuding a genuine interest in ensuring your time on Kauai was fantastic.

  

• umleeds

  04 febrero 2021
  Excellent Service from Caring Staff

  Stayed here in January for 4 days while touring Kauai Island. The location was perfectly central on the island, with lots of restaurants within either walking distance or a couple minutes drive. As a jogger, I found a hug paved path that hugs the coastline, just a couple minutes north of this property. The hotel itself is a little old but well maintained and a beautiful pool-area renovation recently. The staff treatment was incredible, particularly the tenured weekday staff. They really go out of their way to ensure you have a comfortable and pleasant stay. I can't thank them enough for a memorable and relaxing stay during a difficult slow period during COVID restrictions. Mahalo!

  

• markbae808

  27 febrero 2021
  The best hotel in Kapaa

  I stayed here for 8 months and I was blown away on how beautiful and amazing this resort was. The pool and the torches that lit up the pool gave it an ambience of being somewhere else. The room was very modern and beautiful. The night entertainment and live music is like no other. They only book the best musicians and hula dancers to enjoy your night on property. The staff went over and beyond during my 8 month stay. Alis staff was very welcoming from the beginning and as days went by I was treated more than a guest, I was pretty much part of their Ohana (family). To Ali, Leilani, Lissa, Maria, Cedric and Sterling thank you so much for the amazing hospitality. You made my stay very memorable and amazing. I will definitely be back at this property and would only stay at this property when I come back to Kauai. Property: 5/5 Room: 5/5 Staff: 5/5 Parking: 5/5 Entertainment: 5/5 Food: 4/5