Sheraton Crescent Hotel

Comentarios destacados

• Portieri

  23 abril 2014
  sobrio, ruidoso, simplón

  me aloje dos noches en este hotel esperando el nivel de calidad de un Sheraton. Me encontré más bien un hotel digno de 3 estrellas con una habitación antigua, la puerta corredera del balcón fijada con un clavo pq estaba rota, el lavabo simple y antiguo, sin apenas accesorios tipo champus, peines y demas. Además en recepción bastante toscos y con poca orientación a cliente, más que recepcionistas parecían aprendices. Teniamos buffet incluido en el desayuno y nos enviaron supuestamente a la zona VIP de la 7º planta. Prometía. Pues nada: un desayuno insulso basado 100% en carbohidratos y grasa. Ni una sola proteina, ni una salchicha, bacon o algo parecido. Lo único que se salvaba: la enorme cama y sucomidad. Aunque decepcionaba otra vez al haber reservado una de matrimonio, y solo nos pudieron ofrecer dos separadas. La experiencia muy baja para el precio que se paga.

  

• yanethromero

  06 agosto 2017
  The worse hotel in Phoenix, AZ

  El peor servicio en un Sheraton. Primero cuando llegamos el hombre que esta en la puerta para ayudar a ls huespedes, no le interesa su trabajo... cuando le pedi ayuda me contesto con mala actitud, luego espero a que me registrara y antes que me entregaran las llaves las tom el y se sue, cuando llegamos arriba el ya salia de la habitacion y tiro la puerta sin esperarnos a que entraramos. Luego no era la habitacion que queriamos, bajamos de nuevo al lobby y alli tuvimos que esperar media hora mas, y la recepcionista decia que no habia mas cuartos y que no podia ayudarme, que por favor me retirara del counter ... porque tenia mas gente que atender... que esperara a que el manager dejara de atender a otro pasajero que tambien tenia problemas y llevaba alli mas de media hora sin solucion. Al final el manager nos cambio de cuarto, luego llamar para que nos dieran otros servicios , como : toallas, etc ..nunca contestan el telefono. No hay suficiente Shampoo, jabones, etc. La refrigeradora tiraba agua y nunca la arreglaron porque nunca contestaron el telefono y bajar al lobby a poner la queja se referia que habia que perder minimo media hora para ser atendido. Es una pena. NO LO RECOMIENDO.

  

• mj02138

  28 diciembre 2020
  Beautiful lobby, great staff

  Stayed here in December 2020. Beautiful lobby, friendly staff. The room itself, though large and comfortable, was a bit run down in the details (electrical outlet in the bathroom was barely functional, the mini fridge in the room was insufficiently cold, and the hair dryer didnt work). Parking, however, was very convenient. Covid precautions were excellent, felt very safe here. Overall 4.5/5 stars and Id definitely be open to staying here again.

  

• ddac3

  02 febrero 2021
  Unsafe Area

  This hotel looks really nice from the outside and lobby. The rooms are average although the cost is extravagant! The worst part of our stay was that there is absolutely no security anywhere around and especially in the parking area. Our truck was vandalized and parts were stolen right off of it. As our daughter was walking to the car to put her belongings in, the guy was just driving away and actually waved at her! She tearfully reported this to the front desk and one of the employees told her that this happens all the time and people have actually gone out to all four of their tires gone! She was also told that the security cameras are either not there or broken. Cmon! How can you charge over 200 for a room and not provide security in the parking area! We are extremely disappointed and will never refer this place or stay here again!

  

• gloriad484

  11 marzo 2021
  RUDE HOTEL STAFF

  I find it very disgusting that big hotel brands like Sheraton dont take the time to train their staff. From a very rude check in by the guy at the front desk on the night of March 10 2021 to a rude call from the supposed female manager on March 11, Im forced to say this particular hotel lacks basic customer service skills. My partner booked for two nights but someway somehow, the rude manager called and said there were two separate reservations and that I had to come out of my room and check in again. My partner was not in at that moment to go check in again at the front desk (I dont even know why that process was necessary) and the brightest thing the manager could do was to tell me to pack out of the room immediately until he comes back. Not a place Ill visit again and definitely not a place Ill recommend to anyone I know. Even the manager, who youre supposed to speak to when a member of staff is rude is rude herself. Waste of everything.