Sheraton Changsha

Comentarios destacados

• jsu_99

  18 noviembre 2019
  great Business Lounge crew!

  verified checkin info: 12243552 (10/30/19-11/04/19) 12238686 (10/08/19-10/10/19) Heidi, Anne, Emma, Iris and their manager April Regards Jimmy ( Chiapin Su)

  

• agoh69

  17 diciembre 2019
  Bad attitude and disappointing!

  I am elite platinum member but I dont think I have given an attention as prestigious member unlike the Crowne plaza hotel I just stayed in Zhangjiajie. I checked in around 10pm and was told my extra bed was not arranged as I didnt ask when I booked. We were given a different levels but I insisted I need to stay close at same level as my children! They finally got us one and upgraded me to a executive room - 2617. However, the room is pathetic small and shower room was so cramped! However, the helpful porter to bring our luggage to our room. Worst as a platinum member, I wasnt even offered for lounge assess and 3 more free breakfast for my children.. this is way lower in the service standard compare to IHG - Crowne plaza in Zhangjiajie even I am a gold member there.! The room temperature is way too hot during winter time and cant be adjusted! Not sure why in China that it is a standard practice during the winter time. The breakfast place is also quite small and few varieties of breakfast. They wont even know who I am unlike the IHG group can recognise me right away and served me special food for the loyal member. The worst experience was when I checked out, I asked the porter to collect my luggage in my room but after while, I asked wheres my luggage and the front desk said now then go. I asked why and she said only one porter in the morning at 7am? What a Bad attitude to tell me as a loyal platinum member and how can this being an excuse as I saw the porter was there doing nothing. When I asked, he said no one tell him ? Please provide training to your front desk as the reputation of the Marriott or old Sheraton are deteriorating! Disappointed

  

• venkatrao t

  16 febrero 2020
  Changsha Hotel

  Good Hotel and location. Enjoyed our stay at this hotel, claean rooms. Good concierge service and got our rides and cars for the city visits. Bar and Tea placewas clean and relaxing. Central location for the Changsha visit.

  

• thegymlad

  17 marzo 2020
  Not too bad

  Stayed there while visiting the city of Changsha. To me this is a good hotel as far as 5 star hotels go. The location is good, room is clean, the fitness club and and pool are great, but as for the service not too much.

  

• KodoDrummer

  06 julio 2020
  Very nice suite

  As a Lifetime Platinum member, I was upgraded to an upper floor, beautiful spacious suite. The bed and bedding made for a very nice sleep. Nice fitness centre. Bathroom has a large shower, and bathtub. nice, typical Sheraton amenities. Hotel staff members are helpful, attentive, and friendly.