Shenzhen Marriott Hotel Golden Bay

Comentarios destacados

• thealexwanguy

  18 agosto 2020
  Vacation Experience At Its Best During COVID-19

  I visited the hotel during a vacation in May 2020 with a family member. Overall, the experience was of very high quality, though some services were not in full scale or simply missing due to COVID. My stay occurred a day after the Chinese Labor Day holiday, and a detail was that many services, including lobby bar was available during public holidays, not normal business days. However, I expect this to change as situation gets better. The room was overall very stylish and utilitarian, and the sea view was simply impeccable. The TV and stereo system in the bed was very high tech and enjoyable. The room was overall clean, above average than other upper scale hotels Ive been in. Internet was fast and occupied throughout the hotel. The breakfast of the first day, a public holiday was amazing, especially during COVID, but the second day wasnt. The normal choices were there, but not of the high quality and the detail touches. During the first night, I tried the a la carte service in the restaurant, as the buffet was not available due to demand. There wasnt many staff, and the waiting was long. The food was below average for an upper scale hotel at best, especially the dessert, as it was clearly not made from scratch. It wasnt far off from the Pizza Hut I had the night before. Again, I expect the situation to change by now. A thing to mention was that though the staff did charge my food with Bonvoy prices, there were no points added for this additional payment than the room. The staff was helpful and friendly. A lady in the front desk kindly set me up with Mobile Jey, though it can be a bit buggy, especially in the lift at times. The gym was pretty small, but did offer a shower. The equipment and services was of high standards, though. The pool wasnt open by the time of my stay, but I expect it to be opened by now. Overall, I recommend this recently upgraded Marriott Cat. 4 hotel for a break from the city and everyday routine, as for me, it offered the vacation experience at its best during COVID.

  

• Agent700

  01 septiembre 2020
  Nice Beach Getaway From The City

  We booked this hotel for a special occasion and because we wanted to get away from the city and put our feet into some wet sand.. The hotel/resort is tucked away on a fairly remote beach but is new and attractive. We booked a sea view room but the first one was just above the pool and was very loud as it was a summer holiday weekend and many families were there. Martin and Daniel moved us to the other wing (3070) and we had what we hoped for - a partial sea view but green trees, birds and the sound of some small surf. The Marriott beds and pillows are FANTASTIC! Most comfortable hotel bed I've slept in in years and we stay at many 5-star hotels around the world. We ordered room service twice and the food came quickly and was surprisingly good..The room was large and well appointed with a 4K screen and many amenities. There is a good bakery with Starbucks coffee in the main lobby but it doesn't open until 1100. The exercise room is pretty good but very noisy as it is located next to the pool access and lockers and does not have it's own walls. The beach was lovely white sand but being a surfer for many decades it was maddening to be whistled out of the non-cordoned swimming area, which was filled with people and children..There are no waves and no danger anywhere on this beach, but that's China...... A very nice stay and wonderful discussions with the General Manger made it a great weekend for us and we'll be heading back, maybe during the weekdays next time..

  

• MatthewTPF

  14 octubre 2020
  Great place to escape the locals

  Came during a typhoon because I knew it would be empty. Boy was I right. There were only a few other rooms occupied in the hotel which was exactly what I wanted. Highly suggest you come during a weekday for a relaxing place to get rid of the rude people in the city. Service was really good especially Jenny at the front desk her service was amazing. The breakfast buffet had a wide variety of western food - including real orange juice and smoked salmon, two must haves for me. Gym is nice. Outdoor landscaping is amazing. Beach is kinda small and sucks but not the hotels fault. Good movies on the tv in the room. Slept very well on the comfy bed. I will definitely come back here to escape the nightmare that awaits me in futian.

  

• Ailton007

  06 marzo 2021
  Relaxing stay and attentive staff

  Got upgraded to a suite and they do recognize Bonvoy status etc. Great breakfast buffet where we were greeted friendly with coffee and juice served right away. Ocean view from our room which was spacious and clean, with plenty of water and coffee supplies. A la carte at restaurant and club lounge were great as well. Perfect weekend getaway from Shenzhen and make sure to checkout Dapeng Fortress and Dongshan temple nearby!

  

• Jiri H

  30 septiembre 2020
  NO ENGLISH

  I called the hotel to make a reservation for a dinner during my stay. I was transferred at least 5times, nobody spoke English, various people just laugh and the last person hung up on me. I called again, same scenario. I called for the third time and asked to be transferred to a manager who speaks English and received an answer - the leader is busy, he calls you back. He did, in around 20min my cell phone rang for 1sec and at the moment I picked it up, he hung up again. I called the front desk again, same story - the leader calls you back. I wonder, is there just one person at the whole hotel who speaks English? The only way how to fix it is to put down the Marriott logo from the premises and dont raise it up back until all staff at front desk, reservations and restaurants speak at least basic English. Shame on Marriott to hire such a poor management team that is not able to train its staff. Very disappointed.