Shantara Resort & Spa

Comentarios destacados

• Valeria O

  08 noviembre 2016
  No es un resort

  Las instalaciones del hotel son muy lindas, modernas y de buen gusto. Las fotos de la pileta son muy engañosas, en realidad dan a las habitaciones y no hay espacio para sentarse en las reposeras. Hay que pagar el servicio de limpieza adicionalmente. No cuenta con desayuno, pero tiene una parrilla en la pileta que puede utilizarse para cocinar. No hay gente las 24hs en la recepción, aunque no parezca lógico, sólo están en el horario en el que uno está afuera haciendo excursiones.

  

• chatabg

  21 octubre 2017
  Es un complejo de apartamentos más que Hotel

  Más que un hotel son apartamentos muy bien equipados y con las comodidades básicas. No tiene servicio de aseo diario, ni Recepción en horas de la noche, ni restaurantes. Es un completo de apartamentos con cocineta dentro. Para ser apartamentos están muy bien, limpios, cómodos y bien decorados.

  

• R2160GTdianam

  23 febrero 2021
  Dont waste your money

  Save money and book through online agencies or special offers. Booking direct just gives the owners more money with fewer benefits to the holiday maker. They will not compete with packages and you are cornered in to accepting their deal if you dont realise early enough that you are paying more to book direct as opposed to the resort paying commissions through agencies. There is an extremely narrow sliver of time where you are able to request market equity. You either have to pay a penalty or forfeit your deposit. Rooms are presentable. Had I progressed an online package I would have been entitled to an instant upgrade to a premium room with better facilities however I have since found out that is only subject to availability. (Ps: no availability for better rooms until September!!) scam. As a solo traveller I actually had to pay double the per person rate (only one of me vs $/pp). Had I booked through a package I could have saved significantly more on the single penalty rather than having to pay double. The BBQ issue was infuriating!! I struggled for over half an hour, well within view of reception, only to approach reception exasperated after trying both grills, to be told they were out of gas and found out about this at least 1.5 hrs prior when maintenance did their morning review. Half an hour of clicking and igniting non existent has for the gas bbq. No signs to advise that the grills were out of service!! Non poolside suites are limited to generic areas of the pools and remember that your poolside upgrade is a scam. Finally, the booking software must be full of glitches! Twice on my rest day I was disturbed by personnel who thought that my room was vacant. So my advice, as a solo traveller, book yourself an Airbnb. Youll get a better rate.

  

• Linda D

  28 febrero 2021
  Peaceful

  The Shantara is a beautiful and peaceful adults only Resort , my husband & I stayed 4 nights , staff are very helpful & polite . We had a studio with pool deck . Walking distance to everything . Thank you for making our stay in Port Douglas even better with your beautiful resort .

  

• 692kimh

  03 marzo 2021
  No Atmosphere/Dont bother/worst customer service

  Originally booked for 7 days. Booked pool deck rooms. Cant fault the lovely room, clean and spacious. The resort lacked atmosphere, I have never stayed in a more boring place in my life. Unfortunately we booked during a cyclone so all water activities were cancelled. Not much else to do so we decided to leave 2 days early. We were told no refunds. OK that was fine, our choice to leave. We offered another couple here the use if our large room as we had already paid for it. The manager refused to clean the room early to allow the other couple the use the room. He was rude, arrogant and argumentative. These people that run this resort are lovely until they get your money, then they don't give a crap about you., it's all about the money here. The manager and his staff need to take a good look at themselves and treat their guests with a little more respect, after all, it is us keeping them in a job. I would NOT recommend Shantara and would never stay again. The Balinese could show them a thing or two about how to be hospitable.