Shangri-La Hotel Hangzhou

Comentarios destacados

• jorgemangonzalez

  28 junio 2014
  Muy anticuado. Necesita un giro de 180 grados

  el hotel está delante del west lake, nos hospedamos en el east wing, el cual está siempre vacío triste, no sé la sensación era extraña, nunca nos había pasado. la habitación gigantesca pero obsoleta, anticuada, cortina en la bañera en vez de una mampara, muy antiguo todo. para ir hasta el desayuno un tunel muy extraño y viejo. el garden bar es agradable, el desayuno muy bueno, variado y abundante. la atención del personal de 5* cama, sábanas etc. tambíen a la altura de un 5* me resultó muy extraño hacer la crítica a la encuesta de la cadena shangri-la y tras dos semanas no haber obtenido ningún tipo de respuesta, debe ser que no les importa mucho. seguro que por aquí dan una respuesta en mucho menos tiempo.

  

• anilpartap

  08 noviembre 2019
  Buen restaurante y hotel pero necesitado de reforma urgente

  Shangri-la shang palace nos gudto mucho el restaurante y esta extraordinaria y bella ciuudad situado en em west lake Comimos beggar chicken y variaa especialidades mas hoy con pinot noir frances muy rico heritage 1881

  

• HangzhouPeter

  09 agosto 2020
  Lakeside Luxury

  Beautiful, grand hotel right on the magnificent Westlake. We are a family of 3 and we thoroughly enjoyed our stay here. I dont believe there is a better place to stay in Hangzhou if you want to be close to its main attraction, The Westlake. The rooms, although somewhat dated, were perfect with everything working properly and very, very clean. Beds very comfortable and AC a delight to come back to after strolling around the searing hot temperatures of August in Hangzhou. I was told half the hotel, which is another building, was under a total renovation and when that is finished the building we stayed in will be closed for renovations. Breakfast was delightful, we booked Horizon Club so had access to the lounge and all its value added benefits; try the Angus beef burger at Happy Hour, although youll probably have to skip dinner. Reception service and restaurant service were both very friendly, efficient, and had good English skills. If I get the chance I will certainly return here. Would love to see what its like after the renovations are complete.

  

• masneetu

  07 noviembre 2020
  Worst hotel experience ever - never again Shangrila

  Should be a 2-star motel! Dirty and old facilities. Service, particularly in the pool & gym area (not even connected to hotel) is hostile (not a language barrier issue since we speak Chinese, which is required). Yuck. Yuck. Yuck.

  

• Sightsee271308

  29 noviembre 2020
  Shangri-La West Lake revisited

  Came on a business trip and not stay for last 20+ years. The cozy atmosphere is amazing with clean and tidy room. Front desk staff was helpful and friendly especially Lisa and Hugh. This hotel is close to all the attractions and I will definitely come back on my next trip.