Shangri-la Hotel Haikou

Comentarios destacados

• 644dianap

  01 mayo 2015
  Bellísimo y excelente servicio!

  Es un placer alojarse allí. Cuidan absolutamente todos los detalles. Extrema limpieza y siempre dispuestos a ayudar al huésped. Los restaurantes son estupendos!!! Recomiendo especialmente la terraza del restaurante Mediterráneo Sirena que estaba pasos de la playa. Disfrutar allí unos cocktails y luego una cena sintiendo la brisa del mar ha sido la mejor experiencia que tuve allí...

  

• angelapO4066PC

  30 octubre 2015
  Muy Lindo

  Es un hotel espectacular, situado a unos 45 minutos del aeropuerto internacional de Haikou, en la isla de Hainan en China. El entorno del hotel es impecable, una piscina espectacular con todos los servicios y atenciones necesarios, para pasar una buena temporada en esta isla tropical China. Y la comida, deliciosa, muy buena atencion y servicio. Las habitaciones con todo y mas de lo que uno puede necesitar.

  

• FLBM

  06 agosto 2018
  Experimenta el lujo asiático al estilo chino

  Tuve la oportunidad de estar en una recepción de trabajo y una Cena de Gala ofrecida por el Sr. Haining, Secretario General del PCP de Haikou en honor de los representantes de la Delegación de la Unión Europea que nos encontrábamos en la isla y he de decir que las instalaciones y el personal son fantásticos. Es un hotel impresionante de una cadena impresionante, hecho para que parezca que el tiempo se ha detenido. Un lugar a poner en el debe para una visita como turista en un tiempo futuro. Espero poder hacerlo alguna vez ;-)

  

• Porter Y

  01 diciembre 2019
  hotel only focused on conference guests, not regular tourists

  While we had an overall poor experience here, I will start with things that we liked: the staff here was LOVELY. Everyone was extremely friendly and helpful to the best of their abilities; our issue was with the management, not the front-facing service workers. The pool/garden area is beautiful--even more than the pictures show. Breakfast was also fabulous. HOWEVER: this hotel did not meet our expectations in many ways. When we arrived, we were taken to our "Sea View" room, which actually had a view of an exhibition center and a hideous parking lot. You had to physically stand with your back against the wall on the balcony to see the tiniest glimpse of the ocean. They upgraded us to a suite, but we still had to pay an upgrade price. They insisted the original room was "sea view," although it was not. There were also big stains on the couch. The next morning, we were woken up before 9:00 am by a man SCREAMING into a microphone directly outside the hotel in the garden/pool area. There was a huge teambuilding conference going on, and this man kept screaming into the microphone for three hours--completely ruining what we hoped would be a relaxing morning. It became clear to us that these conference/team-building guests were the only people who mattered to this hotel's management. For the duration of our stay, there was never anyone working at the pool bar. When we asked for someone to come, we had to wait 25 minutes for them to arrive. We were told they were not there because "the pool was not crowded." This is ridiculous. There were many bottles of liquor at the pool bar, but they would not serve any liquor drinks because 'it is not safe.' Beer was the only option. What is the point of having a pool bar? There were also no towels by the pool and no staff to ask for one. We had to use our phone to call the lobby and ask them to bring towels, which took 30 minutes. When we went down for afternoon tea, we were told "each tea set takes 30 minutes to make, and there are 11 tables in front of you." The tea area was completely not crowded, so it was clear to us that these "11 tables" were the same conference people taking away all of our other service. Upset by this, I sent a long email to Shangri-La Haikou *directly through their website.* Three more days went by in our stay, and I NEVER received any sort of reply from the hotel. In the message, I mentioned that it was my birthday and that this had ruined my birthday; a couple hours later, someone delivered a small birthday cake, which was a lovely touch, but this made it clear to me that the management had seen my email and had decided deliberately not to say anything to me. Absolutely despicable management. We had dinner one evening at the Ritz-Carlton about a 30-minute drive away, and the service THERE was absolutely excellent--attentive, caring, kind, present, made us feel special and that our money was well worth it. It was everything the Shangri-La was not. If you do not want to risk being completely ignored and staying somewhere that overwhelms itself with bookings it cannot handle, do yourself a favor and stay at the Ritz--NOT at Shangri-La. Not worth the money when you're being treated like a customer at a Days Inn.

  

• preytell

  26 agosto 2020
  A little luxury escape

  Flew in from Beijing and from the moment we walked in it felt like the perfect getaway from winter to warmer summer weather Wonderful, fast & efficient service from reception & all of the hotel staff we encountered Chinese food in their restaurant is delicious Super comfortable beds Well equipped gym Great indoor pool Nice hot pools Highly recommend, we wish we booked our stay for longer.