Serenity Diamond Beach

Comentarios destacados

• vab1965

  03 agosto 2020
  Serenity Resort at Diamond Beach

  The accommodation was excellent, clean and easy to access. The facilities were in good condition with parking outside. It was quiet and close to the beach. Would highly recommend for a winter get away

  

• 502kyliec

  19 noviembre 2020
  DIDNT EVEN MAKE IT!! NO RETURN COMMUNICATION

  We started contacting Serenity Diamond Beach on the 4th September. Looking for 5-6 Villas ($8500-$10,000 booking) First phone conversation with Matt seemed positive, an email with our totally organised itinerary and room configuration along with a request for a price and how to pay a deposit as we wanted to book immediately!! This was a celebration for our Mothers 70th Birthday in off peak season.. Since then I have emailed over 6 times, called a few and my sister in law has done the same.. NO ANSWERS!! Today I went onto Facebook to see if they were actually trading and wrote a reply on a comment made by another guest who seemed to have a similar issue.. Next minute both our comments were deleted and I can no longer comment or review their page.. Obviously Ive been blocked.. Good luck if they respond to you. We just wanted to book our family holiday, seemed like a beautiful place.. To this investors good luck with your financial investment if this is how the managers manage it!! I would believe any accommodation place would jump over themselves to take an out of season $10,000 booking!! Sad to say we wont be staying here!!!

  

• T4330GSstephenp

  12 febrero 2021
  Loved it!!

  What a gem of place to stay if youre single (or families). This place is hidden away from the bustle and hustle of city life and away from the main highway. So peaceful and quiet. But being right on the beach with its own access and with all the facilities available, including the two pools, there was always something to do.

  

• davidaJ3866ZM

  22 febrero 2021
  Hopeless Wifi, Rude management

  We paid top dollar to stay for two nights over Australia Day. Whilst there I had to do some volunteer work for a community organisation so after a quick swim (in what is basically a wading pool) I tried to connect to the wifi. It didnt work so I phoned the help number provided which was disconnected. I phoned reception- no answer. The next morning I visited reception and told them if the issue and we then went out and enjoyed a day out. When we returned I tried the wifi and still not able to connect. I rang reception and Matt told us hed fixed it and it worked outside our place. I pointed out that it still didnt work in our place at which point he was very rude, suggested we should use our own data, what did we want wifi for anyway and how I was the first person to complain and that maybe I should buy the business and run it. At that point his phone cut out. He later sent a text message offering a refund, while at the same time trying to blame the lack of connectivity on the NBN. He suggested we find somewhere else for our next holiday. We will. I suggest you do the same. PS despite providing our bank details as requested no refund has been forthcoming.

  

• kimward82

  03 marzo 2021
  Relaxing

  We booked this place with our friends through another company offering a deal. We stayed midweek for 4 nights and we wished it was longer. For the price we paid I wasnt disappointed. I loved that it was tucked away, two pools and right on the beach. Could hear the waves crashing all day and all night. Stayed in a 1 bedroom villa (which can be made into a two bedroom at a higher rate). It had everything you needed. Air con, bath, dishwasher, washer, dryer, tv and bbq. It was really nice. A few negatives were bad wifi, a few things could been upgraded in the room. The dishwasher handle was broken and our friends dishwasher didnt even clean properly. Hard to get anyone at reception to pay for the bill or ask questions. But for the price we paid it was great! We loved just relaxing and swimming and being so close to the beach. Will stay here again if that deal comes up again.