Select Hotel Dachau Munich

Comentarios destacados

• gerardroger47

  31 marzo 2016
  Hotel recien construido

  Estuve de visita en este hotel para ver como estarían acogidos los grupos ya que tengo 1 grupo este verano que duerme en este hotel. Es un hotel totalmente nuevo con mucha luz , buen parking cerca de un restaurante de comida rapida con atracciones. Ideal para familias y parejas que huyen del ruido de la ciudad.Habitaciones amplias y luminosas.Decoracion tirolesa muy sobria e interesante.La Directora muy amable y habla muy bien español (ha estado varios años en España.) No he podido probar el desayuno ni la comida pero el desayuno es buffet y ya se sabe en Alemania muy copioso. Está muy cerca del Campo de Dachau cuyo museo merece la pena acercarse.

  

• Ohartsid

  09 agosto 2016
  Muy completo

  El hotel ofrece unas calidades increíbles y se encuentra a unos 20 minutos del aeropuerto. Las habitaciones son pequeñas pero espaciosas, todo ello completado con una decoración moderna y llamativa. El punto negativo es que no hay grandes comercios alrededor.

  

• Letylu

  02 agosto 2018
  Pésima atención a clientes.

  Llegamos un sábado de muchísimo calor temperatura de 35 grados y resultó que el aire acondicionado no servia. Todo los días dijeron q lo arreglarían, eso nunca sucedió 7 días de muchisimo calor, habitaciones muy pequeñas, te racionan el jabón, y el aseo a las habitaciones es mínimo. Ademas el desayuno cuesta 15 euros por persona y no hay opciones, es mejor desayunar fuera. En fin, mala experiencia.

  

• Isa i

  23 octubre 2018
  Hotel nuevo

  El hotel se encuentra a las afueras del pueblo, por lo que hay que ir en coche hasta el centro y aparcar por allí.Tiene un supermercado en frente y un restaurante de comida rápida al lado. Nosotros nos alojamos en este hotel por la proximidad al campo de concentración de Dachau, por lo que en coche son 5 minutos. El hotel es nuevo y moderno. Las habitaciones son sencillas, con dos camitas y un baño. El personal de recepción fue muy amable. Eso sí, cobran 10/persona por el desayuno.

  

• rose9447

  09 agosto 2019
  Didn't stay

  I booked this hotel for myself and my husband on our first night in Bavaria because the weather forecast was for very hot temperatures and it was advertised as air conditioned. On arrival we went up to our room which was very hot. I tried turning the temperature controller down to cool the room but instead of cooling it increased in temperature. My husband went down to reception to ask how to use the control panel. He was told the air con had broken down and they were doing their best to fix it and to give them 10mins. After 10 mins and the room now at 29°c we were told that a water pump had failed and they couldn't repair it that evening. Reception said they understood if we needed to try another hotel and promised a full refund. I handed over my credit card to receive the refund but was told it couldn't be done that evening but was promised it would be in the morning and I would be emailed. I gave my email address to the reception staff. I did not receive an email or a refund. I couldn't check my card account until our return to UK and as we had booked through Booking.com I felt my complaint should be dealt with through them. Unfortunately Booking.com did not respond until I prompted them when I was told there was nothing they could do but offered £22.45 as compensation. An email had been sent by Hotel Dachau to my husband's email address but he did not find it in his junk box until he got home. The hotel was offering us a 20% refund. I wrote back and said that we felt that although it was a non-refundable booking because the hotel had failed to meet the contracted facilities offered on their website, a full refund was required. They declined saying that the air con was not broken merely overloaded!! We realised we were banging our heads against a brick wall with the hotel management and agreed to accept the small refund. I sent my credit card details as requested for the 20% refund. THE HOTEL HAVE NEVER REPLIED OR PAID ANY REFUND DESPITE SEVERAL EMAILS TO THEM ASKING IF THEY HAD RECEIVED MY CORRESPONDENCE. If the hotel had been in the UK I would have considered taking them to the small claims court as I felt we had a good case. Dreadful customer service!! Advised all our friends to avoid.