Sarp Hotel Kadriye

Comentarios destacados

• MrsT0403

  30 agosto 2019
  Definitely not one for the English!

  We traveled as a group of 9, two families, us with 2 boys and our friends 3. We arrived around 11pm and shown to our rooms straight away, we were given a small standard room that had a large king size bed, two tiny pull out beds, a wardrobe and dressing table. Now considering my boys are 13 and 10 and were practically longer than the beds and the fact we had no other room to leave our cases let alone move kind of annoyed us a bit. We went up to have a look at our friends room (as both families had booked corner rooms) to find they had a much larger room with and extra single bed. My husband spoke to reception who told us to call back at 9am as thats when the manager would be in. 9am came and there was no sign of the manager and we were told to come back at 11am. Finally at 11, 12 hours after arriving we were given the room we should have had! Now it came to meal times and it literally was like feeding time at the zoo! Russians, Germans and Turkish pushing in and scrambling for spatulas like they had never been fed before, piling mounds of food on plate after plate to cover the table and then leaving the majority of said food after only picking at a few bits on their plates. The plates would be cleared scraping all waste into bins apart from the bread which was recycled on other days as my husband found out after finding a mouldy piece of toasted bread one breakfast time. We got sick of the food after a few days, I know you shouldnt go to other countries and expect English food but you do also expect to be able to eat something substantial. The hotel has 3 pools which were all lovely and our kids loved the slide pool in particular until they had the misfortune of meeting the very controlling egotistical lifeguard! Obviously we had 5 boys in our group and they made friends with 3 other English lads, now kids bring kids they had fun and made the most of their holiday but the lifeguard took exception to this and banned them numerous times calling them problems and telling them aqua finish at one point he offered a 13 year old to fight him! If you do decide to go Sarp please please please dont use Bluemania to book any trips, they are allegedly your rep in the hotel but are basically after your money. We spoke to our rep telling him we wanted to go to Land of Legends, he talked us out of it and booked us onto a trip to another water park. The day of the trip arrived (which was our last full day) we were told half an hour before pick up time that it was cancelled without explanation. We rang the company numerous time telling them we wanted our money back so we could go to land of legends instead. Every time we rang we were told the Bluemania manager wouldnt be long. Eventually at 8pm he turned up with our money and explained that our so called rep had been booking trips and pocketing the money! He then called us liars and said we never asked for our money back first thing as you can imagine things got slightly heated which spoiled our last night. Ive gone into detail with these bad points but essentially had we not been with our friends these issues would have ruined the holiday. It wasnt all bad though.....the entertainment team were brilliant and worked long hours every day. During the day they were constantly round the pool playing games and dancing. There was always something on every night in the amphitheater, however this was away from the bar and only had wooden benches to sit on. Most of the bar staff were lovely and friendly, George from the spa was also really friendly and would do anything to help. Most of the reception staff understood very little English, however one guy in particular went above and beyond for us, my younger son was poorly late one night, just after his shift finished the receptionist took my husband into Belek to a late night chemist. The hotel has a shuttle to and from the beach, which Sarp has a small section of for guests that has a bar and small selection of all inclusive food, we only went down once as were not massive beach fans however if you are this would be great. The main areas of the hotel ie lobby, pool, dining room were all pretty clean. The rooms werent disgusting but could be much better and cleaned/beds and towels changed more often. Overall I would not recommend this hotel and it is definitely not 4 star as stated, 2 maybe 3 at a push.

  

• MrThompson2603

  31 agosto 2019
  Feeding time at the zoo!

  I dont normally write reviews but this time I felt I had to. The hotel is a nice hotel with 3 lovely pools but everywhere could do with a good clean. Im not going to go in to great detail about what spoiled our holiday because its just similar to the reviews before this one. The hotel staff were lovely and could speak a little English until you had a problem (which there where many) the mangers attitude is just like his teeth utter disgusting. Ive seen the monkeys at longleat safari park and they are 1 million times better behaved than the Turkish/Russians/Eastern Europeans at this hotel at feeding times. I really wish I had a video of this because its an awesome sight watching 500 plus people fight for slops to waste on there plate. We booked through love holidays and I honestly think they should be up in court under the trade descriptions act for advertising this as a uk family holiday base its nothing of the sort. This hotel I would say is a 2 star at very best. If you want to pay a lot of money and like to be pushed and shoved everyday by rude people, which ends up in fights because you get fed up this is the place for you. If you like a very rude, arrogant lifeguard who essentially bullies English children then again I would suggest this hotel. I would not go back to this hotel if they were going to pay me, however there was a few good points and some lovely staff in the bars and spa but just give it a miss its really spoiled by the Turkish Russian and Eastern European guests.

  

• Louise P

  02 septiembre 2019
  Do not book

  Arrived to be given a one bedroom room when I had booked a 2 bedroom room. Was told to see manager in morning. Next day was told our room we booked would be available on the 26th. Our booking was from 15th for 3 weeks!! He ended up putting us in a so called upgrade which was in a different block to which we had booked. This meant no lift for buggy! Also had no travel cot provided when I had email confirmation that this would be provided! Countless faults with room, no water for 2 days! Manager said whole city had water shortage, rubbish as main block had water and so did everyone else in our block. Food very limited and repetitive. Al la carte thats advertised is closed down so is the night club. We even had staff go into our room while we were out and take our furniture! Our air con unit spat lumps of ice out across the room!! Dangerous with a toddler. I could go on and on about the endless faults. Complained to holiday company only for the manager of this hotel to come back with a load of lies. All the staff ie bar restaurant and cleaners and entertainment team are lovely and work so hard but the manager is a arrogant, lying horrible man that has no clue how to run a hotel. Meant to be 4 star. Im being kind giving it 2 max

  

• Z246GBkevino

  15 febrero 2020
  Horrific

  Just awful ! Weather was great but that was it dont even know what else to write some staff were nice but mainly poor and language barrier comes up when you have any problems trip operator is a thief aswell please avoid

  

• O3107TClucyw

  08 octubre 2020
  Long review.

  I have visited Turkey 3 times now, the last 2 times to different places but due to the pandemic they were closed so I selected the IQ Belek as it was all inclusive and as a solo female traveller it's generally better to be in this style resort. I arrived late at night, staff are in reception 24 7 so there was no issues. Lots of staff speak some English which was fabulous. I never expect anyone outside of England to speak English so this was a bonus. I was shown to my room and shown how to use my key card and the Aircon, which was a definite plus! It's an absolute essential, it's effective and nice and quiet too. The room, large real king-size bed, not twins stuck together. Lovely clean bedding and firm pillows. As is the tradition, there were thick cotton weaved blankets, trust me you don't need anything more, it's warm enough no duvet is required and once you find your ideal Aircon setting it's more than adequate. Bed was very comfortable and the curtains nice and thick so no light leaks. There is a mini fridge in the room and water is put in it every day for you. I selected what was described as a double for solo use, it was well sized with a little balcony that looked out over the amusement park behind. The bathroom was good, shower has a main shower head overhead and a shower attachment too. Ideal if you don't want a full on soaking. Toiletries provided in the room included soap, shower cap, shampoo conditioner and shower gel. Plenty of towels, 2 large bathsheets, 2 lare hand/hair towels and 2 smaller hand towels and slippers in a netted bag for use too. I was given a towel card, this is exchanged at the spa for a large blue beach/ pool towel. You can change them as you wish in the spa so if you want a fresh towel you just go to the spa and swap it for a clean towel. I visited the spa twice while I was there. Once for a Turkish foam massage and face massage and then again for a face shoulder massage and foot massage. Definitely an experience!! I slept like a log afterwards and my skin squeaked I was so clean! The cleaning staff visit every day and empty the bins and replenish any toiletries and remake your bed and give the room a sweep and wipe through. If you leave towels on the floor they are replaced. The room was fully cleaned a few times which on top of regular daily visits I think is more than enough. They visit around 11-1 each day. The restaurant exceeded my expectations. I visited out of season but it still provided a full service each meal time. Due to covid staff fill your plates for you with your selections. Breakfast has a mix of hot foods, some days including scrambled eggs, toasties, sausage mix, and then cold platters of cheeses meats and breads along with cereals and fruit. Lunch had a selection of around 6 hot dishes with accompanying rice and pasta and potato dishes, a full salad bar with dips and oils and sauces, fruits and then the most amazing cake bar I've ever seen. Evening meal again a selection of hot dishes plus the salad bar fruits and cakes and soup. I overdid each time on the cake despite having talks with myself beforehand... Failed every time. Each afternoon for a couple of hours there were burgers and chips to help yourself too and ice cream.. very very tasty and plentiful. Drinks.... Coffee machines and soft drinks including pepsi sprite tonic the tastiest juice machines I've tried in any resort, not watered down at all. Again all prepared for you by the staff due to covid restrictions. Alcohol was a local lager beer Tuborg, plenty of gin vodka raki etc and then a half dozen cocktails you can choose from. Measures are not a thing lol... I needed to ask for less alcohol lol.. again not a bad thing. Bare with me on the review I know this is long. Pools 3 in total. A small pool with slides, I'm too old n fat to try them out but they looked like fun. A smaller pool to the side of the hotel and then the main pool out the front of the main bar and restaurant. Feels cold when u get in but when the temperature is in the high 20s it is exactly what is needed and after a minute you don't even notice. The 2 larger pools also have a small children's shallow section with railing. Music is played around the main pool and the 2 daytime animation staff, a young lady and young man were always smiling and happy to see everyone. Watching the young chap encourage all the older men one day to partake in pool aerobics made my day my face ached from laughing. The young lady did a dedicated half hour with all the children each evening of dances and music and she was so good with all the children regardless of age or language. There are toilets in the lobby bar, at the far end of the main pool and near the water slides. The lobby bar is nice and quiet if you just want a coffee or a bit of quiet. If you are up through the night the staff are also happy to get you a drink from the lobby bar. There is a minibus that leaves from the front door throughout the day to the local beach. It takes a couple of minutes to get there and also comes back every hour too, the times are displayed in reception. The sea was very warm which I didn't expect for some reason. The staff also take plenty of cold drinks there and there is also a little cafe bar and fruit juice stand and little souvenir shop too. No pressure to purchase, no harassment. There is also security on the beach and lifeguards. Staff. What can I say, from reception, to the lifeguard, to the cleaning team, to the bar to restaurant and kitchen teams. All so welcoming and generous with their time despite being busy. I can now proudly say I have learnt some Turkish words! Nothing was too much trouble, a credit to the hotel. As you can tell I enjoyed my time, so much so I have already booked to come back next year and will be bringing my other half with me. If like to keep this place all to myself but...it's unfair. So, if you want chips n chicken nuggets stay in the UK. If you are going to another country embrace the culture and ways and don't complain when people don't speak english. Try the different dishes you may suprise yourself. Learn a few words with the staff, or at least try. As it is all inclusive tips are appreciated, but are never asked for. Not once did I feel obliged. I tipped because I know what working in hospitality can be like and frankly I appreciated their time. I felt safe and my word I was well fed and we'll watered. I loved it......I can't wait to go back!!