Sapporo Tokyu REI Hotel

Comentarios destacados

• Familytraveller320

  26 diciembre 2019
  Convenient place to stay

  We stay there because it's a gathering point of a day tour. It's not near to the Sapporo JR station, but is very near to Tanukikoji Shopping Street where we bought our souvenirs. The room isn't big though we book a 3-bed room. The breakfast is delicious and overall everything is clean and tidy.

  

• frappybaby

  31 diciembre 2019
  Convenient location

  This hotel was arranged by our travel agent. Upon reaching the hotel, can see that the hotel was packed with travel groups. However, checking in & moving up to our hotel rooms was a breeze. Room was small, yet still able to open up 2 luggages. There's coin laundry at level 5 & 9, drinks vending machines and ice cube machine on every floor. Hotel location is relatively convenient. There are quite a number of eating places and shopping areas nearby. Overall experience is quite good, will consider this hotel again.

  

• kaihc

  30 enero 2020
  Great but not fantastic

  The location is superb in the middle of city, cleanliness excellent , room condition excellent , housekepping and FO staff very friendly. My comment only for your reception name A.[--] . As a hotelier , definetely , I will re-training her how to be a pleasent and warm reception. Im dissapointed with her service and its unacceptable for her bad attitude ( unfriendly ,no smile, high tone). During check in for 2 room, when we arrived in the counter , with her anger look and no smile , she said check in ( with high tone ). With smile I said yes, I try not to quarell with her. Then, Im asking nicely whether smoking room is available or not, her tone is getting higher and with her anger look , she said NO . From that moment me and my colleague were angry. And she keep lemaking a mistake by not listening me regarding my question do u required a deposit for the room since one of the room is not being paid yet. First , she said yes in 27.000 yen. Ok. Im asking again : do u prefer deposit by cash or credit card. Then she start confuse and said no no, because you havent paid for the other room. I said again , yes, You told us already just now and we already told that. Shes starting nagging in Japanese. Im so angry lastly and with my high note, please call anyone of your colleague who are fluent in English. While on the left and right , theres a 2 ladies , 1 young guy and 1 eldery guy, helping other guest with Japanese hospitality and pleasent. Shes start panicking , shacking and lastly its done. I dont want to talk more with her. Useless. It does not because her english is not good enough ( I can understand ), but the way she reply and talk to me and my colleague. However, I gave a compliment for 2 Reception staff. 1 eldery guy for nicely explaining to us how to go to otaru and shuttle to Sapporo Station on 28 Jan 2019 night time around 10.30 pm and 1 young guy who willing to fixed my friends room toilet due to unfunctional toilet bowl on 28 Jan 2019 10.30pm Anyway Thank you to all the staff for yours hospitality except her ( A . [--] )

  

• KV_1989

  17 febrero 2020
  Good location and reason price

  My first time here and first time in Sapporo. The hotel is good location, 5-10 mins to train station. Room is clean and size is normal. Im happy with our room, and nice view. In general no problem during stay. Happy trip.

  

• sstoyanov2017

  18 febrero 2020
  2 nights in Tokyu Rej

  Very good place in the winter! Good transport, central location, very nice & polite personnel! Sapporo is perfect for visiting in the winter, We had the great chance to have a lot of snow- more than romantic!