Santa Fe Inn and Suites Pueblo

Comentarios destacados

• spacepilot500

  23 junio 2019
  Decent stay

  This hotel was in the perfect location for visiting historic downtown Pueblo. Its a former Best Western, and looks like it has seen wear from the outside. The rooms however are large, comfortable and have nice wooden floors and new paint. The rate is good, and young man checking me in was polite. I didnt use the pool but asked a family using it and they said it was nice, and the water warm. It seems there are a lot of longer term residents, but everyone seemed friendly. Rooms have a coffee maker, phone, digital tv, refrigerator and microwave. I would stay here again.

  

• BoardingPass296056

  28 julio 2019
  Lies, Drugs, Dogs, & Prostitution - the REAL Santa Fe Inn and Suites Pueblo

  We reserved 3 rooms for July 17th as we decided to make Pueblo our pit stop on the way from Kansas City to Durango. Our 3 families were traveling to a family reunion, and needed some place to rest our heads. We didn't have high expectations. Seeing the pictures online, we thought Santa Fe Inn fit the bill. It seemed like an older motel, but a place that would have clean rooms and semi-comfortable beds. That's all we needed. We arrived at 8pm after a long day on the road - ready to check-in and go grab a bite to eat. Pulling into the parking lot, we were immediately skeptical. Lounging in the outdoor pool was a group of 3 adults. Between all of them they had one full mouthful of teeth but enough oddly placed tattoos for even the most crowded rehab clinic. They glared as we put our cars in park. "Who are these strangers, these outsiders?" they seemingly said to themselves. "They don't belong here" they said with their eyes. Apprehensive, we went to check-in. Perhaps they were just passerby's like we were. We shouldn't be so judgemental - let's just get our suitcases into our rooms and go about our business. After a reasonably smooth check-in, we hopped into the car and drove over to rooms 126, 128 & 129. As we parked, we began to notice the other cars around us. Some with broken windows covered with blankets, others clearly permanent residents of this parking lot. Looking up at the second level - broken blinds covering windows - one window adorned with a broncos flag. One that I might have decorated my room with in college."There's something off here..." we said to ourselves. Why would someone take the time to decorate their window, for an overnight stay? Even a couple of days? Hmm, no matter. We used the keycard to open the door to room 128 - as the door creaked open, the barking started. Not the yap of a trusted companion, but the sound of 3 large breed dogs protecting their turf - barking the same way dogs do at a house when a stranger's at the door. Why would a motel allow 3 large dogs in a 500 sf room? Once the door opened, the odor was undeniable. Urine. Urine, mixed with cigarettes, mixed with marijuana. No, we can't do this. Cigarette butts in the bath tub - the stench - the dogs. We walked out of the room - we can't do this. Another group in our party was emerging from room 129. "Is your room as bad as ours?", we asked. "It stinks, there's no blankets on our beds..." - looking inside, one wall was covered in a dry-wall compound. A microwave sitting next to the sink - waiting for someone to electrocute themselves. We need to get the hell out of here. As we loaded back into our cars to drive over to the lobby, a scantily clad woman emerged from around the corner to let a man into her room. He had arrived for a business transaction - that much was clear. "Get in the car kids" we said hurriedly. Walking back into the lobby, we informed the clerk at the desk that there were large dogs next to our rooms, the rooms didn't look or smell clean and we would like to cancel our reservation and go elsewhere. "I can put you other rooms" she said. "Yeah, that won't be necessary - we'd really rather leave and get a refund". "We can't give you a refund - we offered you another room". "But we don't want another room, we just want our money back". "You'll have to come back tomorrow and talk to our manager, I can't do anything for you". Exhausted, we loaded in our cars and left. Better housing at a safer place awaited. The next morning on our way out of town, we stopped by the Santa Fe Inn to speak with a manager. The same clerk was there. She said "I talked to the manager, and there's nothing we can do for you. We offered you another room, and that is our policy". Wow... Well, that concludes this review - proceed with CAUTION and DO NOT BOOK the Santa Fe Inn and Suites Pueblo.

  

• Roberto L

  14 septiembre 2019
  They didn't have our reservation and charged us all the same. Beware! Stay away!

  We arrive at this hotel on 07/19/2019 after a 10 hour drive from Texas. We were supposed to have our reservation but the receptionist said there was a mistake and they gave our two rooms to other passengers. So we had to go and look for a hotel at 10:30 PM. If this had been the only problem with them I would have written here do not reserve at this hotel. But after we returned from our trip we checked our credit card and noticed they had charged us for the two rooms that they didn't have for us. We called Hotel.Com through which we made the reservations and they said that the hotel told them that we stayed at their hotel that night. We have proof of payment from another hotel we stayed at so how can they say we stay at their hotel at night. The Santa Fe Inn and Suites seems to follow unfair business practices that border the fraud. Traveler, stay away from this hotel. Besides most reviews talk negatively of them.

  

• jayfR5036LL

  23 agosto 2020
  Weekend Getaway Ruined

  · Everything was fine as we sat on the bed watching a movie.... But when we pulled the covers back there was a fresh quarter sized blood stain that had soaked through the sheet into the mattress pad. I went to the front desk turned in my key and explained the situation to the guy at the desk who literally had nothing to say. We left at 8:50pm. As my wife was EXTREMELY upset there was nothing that could be done to salvage our stay.

  

• 831ralphj

  04 marzo 2020
  Horrible Experience and Overcharges

  If I could give it 0 stars I would. The rooms were dirty and not organized well. When I checked out they overcharged me for the room (we had two rooms). When I told them about the overcharge they credited some else's credit card. Multiple emails to them and phone calls went nowhere to resolve this issue. The staff sound nice on the phone, but the owner of the property does not respond at all. I guess the owner does not invest in maintenance of the facility as well. Overall a horrible experience - I would never go back and I warn people about this place.