Sands Casino Resort Bethlehem

Comentarios destacados

• msteeler2

  31 agosto 2020
  Fantastic

  Wow. We had booked two nights stay for Saturday and Sunday nights (8/29 and 8/30) and I specifically told them upon booking that we would not arrive until very late as we work until 10 pm on Saturday and had a drive. We arrived around 12:20 am Sunday morning. Found the Hotel lobby entrance closed so we went around via the Mall entrance. Upon trying to check in, the gentleman attempting to get our room became "frustrated". He called the night manager and she came over and inspected the availability and told us our room was no longer available but that she was bumping us up to one of the largest suites in the facility. We thanked her and proceeded to our room. We were in room 1500 "The Presidential Suite". Unbelievable! What a room! Three TVs, a full bathroom next to the bedroom and a powder room near the front door. No matter how much I can describe it won't do the suite justice. Next day we did a few things, went shopping for a bit and when I carried packages up to the room while my wife continued to shop, A wonderful woman manning the desk at the Chairmans Lounge greeted me as I walked by and showed me this suite. She made me feel so welcome and offered me food and drink. Went back and told my wife what a great experience I had and, after shopping we went back to the lounge and met Victoria Barlow. Victoria went way out of her way to make us feel welcome. Wonderful woman who really understands customer service. Not only did she greet us warmly, she grabbed us some beverages and even made dinner reservations at Emeril's Chop House for us. Our dinner was excellent. My filet mignon was perfectly crispy on the outside and juicy, tender and perfect medium on the inside. We gambled both nights and found the casino was very clean and practiced social distancing well. I never felt too close to someone nor did we fear unsanitary conditions as we say people constantly wiping things down, hand sanitizers everywhere and everyone wore a mask the proper way. We have been to many casino hotels in many states but this was one of the best over-all experiences we ever had.

  

• GiGiMar5

  13 octubre 2020
  Sister Night Out

  Stayed one night with my two Sisters for a little Sister getaway. The hotel was so great! I happened to be the guest of the day, which gave me an upgrade to the Presidential Suite. My Sisters had a standard room. Both rooms were beautiful, like new, and spotlessly clean! It was so nice having the suite because we could get take out from Emerils Burger restaurant and eat it at the huge dining table in the suite. Every staff member we dealt with was so helpful and just so nice! Shout out to front desk agent, Juliet, for being a total sweetheart! The people in the restaurant were so nice also, customer service was 5 Star! Thank you to all for helping us have a great night!!!

  

• stingraykonner

  23 noviembre 2020
  Top Notch Front Desk!

  First impressions were fantastic with Krystal reaching out before we checked in, once we got there Maggie was excellent and truly a gem the entire stay. So lovely. The Chairmans Suite was beautiful and the Jo Malone amenities we a lovely surprise. Perfectly appointed suite with an amazing bathroom. We loved the spacious layout. Thank you Krystal & Maggie for really making it a stand out stay!

  

• Methodsx

  24 enero 2021
  Just another fraudulent casino in PA

  Title says it all every single casino that offers online play in Pennsylvania is 100% fraudulent. Their slots are rigged and of story anything anyone says otherwise is wrong. I've played 100s of thousands of spins and lost thousands of dollars never won anything these people are the lowest form of scum

  

• jenstravels

  03 febrero 2021
  Very nice, comfy, clean

  This was our second stay here (the 1st was when it was Sands) The hotel did a nice job of feeling "covid clean" there were even 2 disposable mask and a bottle of sanitizer on the desk complimentary ). There was also complimentary water bottles which I love not being charged 3.50 for like other resorts. The room was very spacious, tons of room. The bed was super comfortable my only issue was there was no blanket or comforter idk if that's because of covid it was just 2 sheets. I just turned the heat up. Bathroom was clean and the vanity area was perfect, the towels are extra long which is a nice bonus, along with slippers. They are renovating and adding a new pool , bar & hotel tower.