SAKS Urban Design Hotel

Comentarios destacados

• Alfredico

  14 abril 2012
  Muy buen hotel, por poner dos peros, pocos cajones en la habitación para estancias largas y ascensor pequeño.

  Es un muy buen hotel, moderno y funcional. El desayuno está bien y el personal es atento (en Inglés, ya que no hablo Alemán). Está en pleno centro de KL. Por ponerle un pero el ascensor es pequeño y cuando el hotel está muy lleno es mejor usar las escaleras.

  

• TMcGuire_95

  20 septiembre 2019
  Best hotel option in Kaiserslautern

  By far best place to stay in Kaiserslautern. Convenient location and walkable to shopping and restaurants. Shuttle service is a great bonus to utilize and save on taxi fares. I have always found front desk very helpful. Also like the onsite sauna on roof top

  

• bigvasco

  29 febrero 2020
  Great option for the town centre

  We were checked in by a receptionist who was obviously having a bad day & her unfriendly approach gave us some initial concern. However, everything from then on hit the mark. Great room in a central location, with a relaxing bar & fantastic breakfast, made this hotel excellent value for money. What's more the receptionist on check out was the opposite of the one at check in & confirmed our overall assessment that this is the hotel to stay at in Kaiserlautern.

  

• Willkell

  16 marzo 2020
  Terrible customer service - avoid if possible

  I canceled my reservation for March because of the travel ban due to the Coronavirus. SAKS Hotel, Kaiserslautern charged me 80% of my stay. I emailed them and they said they charged all customers who were late in cancelling within the policy period. So, I guess they treat all their customers like dirt. I stay here often. Not anymore!

  

• armyben007

  24 septiembre 2020
  DO NOT STAY HERE - Americans or Military members

  As a military officer, I chose SAKS for my TLA option while waiting for my house to be available. Originally made reservation for a junior suite room to stay for 30 days and told them I had to check out early (15 days early). Luisa - the "manager" told me their policy is that I have to pay for the remaining two weeks even though I am asking for an early check out. This was just the latest issue with this hotel during my stay. Prior to that: 1. After checking in, they ask for credit card payment to cover the reservation. They actually charged me 10% of the 30-day price - they called it "security deposit" 2. Five days later I receive a call to my room after they noticed that I walked in the hotel to inform me that I need to pay my balance right away. New hotel policy 3. I ask for a glass of ice to drink..average wait time for the empty bar to provide it: 6 minutes (happened on 3 separate occasions) 4. Asking for an itemized receipt for the payments made so far is a discussion with the staff because they claim its only done at the end when you check out. After insisting, they finally provide it. When asked to show the VAT amount on the receipt, they say they cant do it. 5. Wi-Fi is very intermittent. Do not plan to do any work from your room! It will cutoff and constantly request you enter your room number and last name at least 2-3 times per hour. If you hope to watch even 1 hour of Netflix, be ready to re-enter your Wi-Fi at least 3-4 times. My iPhone 11 connects and as soon as I lock my phone for more than 2 minutes, the WiFi connection goes away as well. 6. Bathroom gets cleaned every so often and you must request it, although they claim its done daily. 7. Ive dealt with three females and two guys there from their staff, and none seemed to care about customer service - worse of them all is Luisa, the "manager". 8. Parking in front of the hotel is not allowed to guests who check in unless youre the manager, owner, or a white person. Every morning and evening, there is a different vehicle parked there, and when I ask the front desk why this car is allowed to park there...there is no real reason given. I was told I cant even park there for 2 minutes to run up to my room. Instead I should look for side street parking across the street - which is always full, or plan B, park in the garage and pay for those 2 minutes. 10. The only positive about the hotel - its located downtown. Bottom line is that there is nothing worth while here; the suite does not even have a mini fridge! Ben N.