Saiyuan Estate by TropicLook

Comentarios destacados

• Tomppa75

  17 febrero 2017
  Clean, comfortable, great

  There is no reception, office or such so make sure you have agreed upon an arrival/meeting time in order to have someone meet you. The guards at the gate are welcoming and polite but can't be much of assistance unless you speak Thai. Plenty of parking places inside the property. Villa was very very clean and was kept so by a lovely housekeeping lady twice a week. Two well sized bedrooms with comfortable beds, master bathroom quite large with bath and separate shower with surprisingly good water pressure. Rooms equiped with both aircon and fans. Comfortable lounge area, kitchen well equiped. Everything new and in prime condition. Pool and the garden area is small but serves the purpose well. I enjoyed the cool water of the pool. My Villa yard got direct sunlight between 8am and 2pm. As the house, the yard and the pool was kept very clean twice a week. Nearby construction got sometimes quite noisy, slightly disturbing the otherwise quiet and calm area. Estate is well located. The gym at the estate is tiny, don't expect to get any serious training done. All in all a very good experience and well recommended!

  

• R0lighed

  27 febrero 2018
  Fantastic

  Fantastic villa! Really enjoyed the private pool and generel high standard. A bit away from the beach though. Only complaint we had was with the madrasses. They are hard. VERY hard. Tibetan buddhist munk hard!!! So hard that we won't consider coming back unless they are replaced.

  

• clarcyamy708

  21 mayo 2018
  Nice place to stay

  Amazing villa with private pool, and nice design. Cleaning is twice a week, security guard at the villa complex, beautiful area around. From the beach 5min to drive. Really enjoyed my stay in in there and defenetely will come back.

  

• heygauthey

  17 octubre 2018
  fantastic pool villa - weird check-in / check-out experience

  we loved everything about the villa itself. The rooms are clean, big, good bed, great great bathrooms. the pool is awesome, so is the deck and lounge chairs etc. location is good too, very quiet yet close (10 minute drive to NaiHarn) to the beaches on the southern (and nicer) half of Phuket island. They have a kitchen, thats not fully equipped tho, so if you want to cook, you gotta get seasonings etc. a good bakery is a 10 minute walk away, great breakfast there (@bakery Phuket) has a washer and dryer for your clothes. If you use too much power, they will charge you extra! You also need to pay a 10'000 baht deposit! BUT the only negative, and this is fairly significant. check in: this is basically kinda like an airbnb, so you have to set up a time to meet the staff member of tropiclook. our girl wasnt really friendly at all and then during our stay she would text me and be like today at 2pm the electrician comes to check on the internet. - nothing was wrong with the internet and hello? we are on vacation, why cant you fix stuff before you have guests?? I texted back saying nothing is wrong with the internet and she said ok - but then at 3pm the internet guy still showed up. the tropiclook staff I guess has keys to the properties and he just opens the front gate, rings the bell and looks through the windows to see if anybody is home. How about that for privacy?? and for checkout, for some reason she didnt want to get up in the morning when we leave I guess, so she proposed to meet us the evening before we leave to see if the villa is still intact, so we said thats fine. so she texts and asks if were home at 5.45 to check. I said we might still be at the beach then to watch the sunset. so she texts back and asks when will you be home? - and I didnt respond quickly enough, because I was on vacation? and then she texts Hello? I told her we dont know, we are on vacation, we dont have a set schedule, but well probably be home from 3-4. so she says shell meet us at 4. then at 3pm some other girl shows up, a much friendlier one, and says shes been told we want to check out now. TropicLook should probably sort some things out there. So the place is great, but the staff situation is not very user friendly to say the least.

  

• 0_Tom_0

  08 noviembre 2018
  Amazing villa but bad experience with the property manager

  This is a great villa which I would thoroughly recommend to anyone staying in Rawai. The pool is nice and deep and there is a decent garden and deck chairs to relax on. The villa is a good size and comes with a fully functional kitchen, large fridge/freezer and fast internet. The fact there was a washing machine and drying rack is also a great bonus. The service staff were wonderful and villa regularly cleane and towels changed. The security guard was always friendly and quite to raise the boom gate on our arrival/departure (no napping on the job!). The only criticism I have about the property is that the bed was very hard, and that's coming from someone who likes a firm bed. Location wise, I would suggest taking advantage of the free parking and hiring a vehicle. I rented a scooter and equipped with this, was under 5 minutes from a number of the best rated restaurants in Rawai and under 20 minutes from neighbouring tourist attractions. The only disappointment was the property manager. She was 2 hours late for our check-in and we were made to wait outside in the midday sun for over an hour before she offered to have someone open the villa for us. When she did arrive, there was no apology and she was quite abrupt through the entire check-in process. She clearly wasn't familiar with the property as she didn't know how to use the safe (it ended up locked closed with us unable to open it), told us we could order taxis through the "concierge phone" in the property when we couldn't and took 24hrs to find us a working key for the utility room despite numerous promises we would have it within hours. Needless to say, spending the first day of my holiday waiting around the villa to receive a key was not ideal. Even more bizarrely, two days later she turned up at 21:30 unannounced and when I opened the door she started complaining that I "should have given her more notice of our checking out". Pointing out I hadn't spoken to her at all that day, she realised she had gone to the wrong property and left; again without an apology. Check-out was relatively quick and she arrived on time but was again a cold experience as she was more interested in her phone than returning our salutations (literally didn't even return a "goodbye"). This whole experience did somewhat dampen my enjoyment of the holiday which was a real shame as the villa and Phuket were both wonderful. It is also worth noting that they want a 10000 baht deposit at check-in (CASH). We were able to convince her to take the deposit in our home currency so that we weren't left with a large amount of foreign currency at the end of our holiday which was good of her but really it would be good if TropicLook could devise an alternative arrangement for taking a deposit. Finally, I must say that all other TropicLook employees I spoke to (via WhatsApp) were very polite and helpful. With new [property] management, I would love to return to this villa!