Sails On Horseshoe

Comentarios destacados

• Neripumpido

  22 noviembre 2019
  Nightmare

  Good location, bad everything else. If you only need a good location and you dont care about everything else, its a great place. From the moment i stood in that place i regret about not spending some more money. The woman who i believe owns the hotel kathy is despicable. She smells bad and her foot nails are longer than the recordguinesss, she is rude and implolite Just because im latinamerican and she is beyond racist. I ended up Leaving the hotel because of her. DONT GO!

  

• DingleyDave

  02 diciembre 2019
  The worst place we have ever stayed in

  I am not sure where to start however when we booked we spoke to Kathy who advised we would be going into a ground floor unit which had plenty of space and specified unit no 4. When we arrived on the island and finally found the place the drama started. we were advised that we would be going into apartment No2 which was 2 story. Both Kathy and Phil denied having that conversation with us and said that's not what they do and we would have to have apartment 2. During this conversation Kathy said she had things to do and ran away. During our 4 day stay we could not find apartment 4, very puzzling. Both Kathy and the office area reeked of cigarette smoke and both she and Phil were very rude and offhand. The bedrooms were cell like and airless and the beds very uncomfortable. There is nothing about this place that we could recommend other than its closeness to the beach and some very good eateries. Don't go there.

  

• melinaluvsholidays

  09 enero 2020
  Loved it so much we booked again

  As the title states, we loved Magnetic Island and the accommodation at Sails on Horseshoe so much that we booked for July before we left. I was impressed that we were given a particular room after having a phone conversation with Kathy about what I would like, and that room was reserved for us for months. Im used to reserving a room and having the accom re-jig things depending on their bookings, so this was lovely. The view from the upstairs beachfront unit was stunning, the balcony was amazing, our view of palm trees and the beach from our bed was incredible.....just loved it. The unit was really well equipped with everything we needed and more. Never seen such a huge stock of kitchen appliances and utensils in a rental unit, which made BBQing at the beaches easy as well. Pool with fantastic BBQ area was good. Fridge and two cookers as well as under cover tables. Beach towels, eskies, beach toys and foldable chairs all available for free use from reception....little things that made our stay so much more comfy! I found Kathy and Phil to be accommodating and friendly. Take the time to have a conversation with them! Can not wait to be back there in 6 months!

  

• Jconnolly1

  11 febrero 2020
  The most horrible customer service experience of my life

  I had booked this family weekend away almost 2 months in advance as a surprise for my mums birthday. It was absolutely ruined and had my mum in tears due to the horrible old lady who runs the place. The husband was reasonable and seemed fair, but no matter what he said or how reasonable and helpful he tried to be, she shut him down and bullied him and us. We booked a 6 person room and had upgraded from a 2 person room. Due to their own ignorance and carelessness, they did not check on their Booking.com portal that an upgrade had been made. The husband admitted this to my face at 7:00pm when we arrived that he had not checked and was his mistake. The rude lady then got in my face arguing that she has never made a mistake and checks absolutely everything always. They proceeded to call Booking.com and were told the upgrade is there and they shouldve checked it. At this point its nearing 8:30pm and after an hour of my mum calling around, we have nothing. The establishment owners were absolutely no help. They closed the reception and left us in the rain to go eat their dinner and left us to find our own alternative accommodation on an island(!!) even though it was their fault. The rude lady then came out and proceeded to tell us we will be charged as a no show regardless if we stayed in 2 person room or not and could not fathom why just two of us could not stay and split up. We had kids with us and that was not on the cards, this was a family weekend booked months in advance. The no show fee was the $210 deposit I had already paid when I booked and at this point we had been sitting in the rain for over 2 hours trying to find a roof to put over our heads for the night so I accepted it and we left to find alternative accommodation. Not even 45 seconds after walking away, another $200 was debited from my account even though the lady insisted she would only be keeping the deposit that I had paid 2 months ago when I booked the unit. Evidently, looking at other reviews and the family who checked in at the same time as us, they have developed a horrible reputation for their services. We stayed at Sails years ago before these two took management rights and never ever had an issue, after talking to many locals on the island, being extremely difficult is just her reputation. The other family booked an ocean view room and received a garden view behind other units... Considering most people book this establishment for the view, I wouldve felt absolutely ripped off as you can get much nicer on the island for the same price. The rooms are dated and tacky and the only pro is the location. If youre after luxury or even remotely decent, steer elsewhere. If I could give a zero rating, I would.

  

• X6717OIdaniels

  21 octubre 2020
  Appalling Service Very Unprofessional

  We booked our stay At Sails on horseshoe for Oct 2020 and paid in full before the covid19 issue hit the globe in March 2020. Our original visit was part of a wedding attendance but it was cancelled for obvious reasons. However we still decided to make the trip along with many others in the wedding party and take a trip away to Magnetic Island. I'd booked and paid in full for an ocean two bedroom appt overlooking the water. After travelling for two days we arrived at Sails on Horseshoe just before lunch. We were informed our room wasn't ready, fair enough check in after all was 2pm. Now... after considerable waiting time i approached the manageress Kathy again and was informed it still wasn't ready and was awaiting cleaning. It was then i was informed she had no idea when it would be cleaned and available as the cleaners were contractors. waiting waiting waiting.... Again approached even later in the day and was told the room wasn't cleaned and she had no idea when or even if it would be done! Having got all my family there i requested to just have access and i'd clean it myself, if i was provided fresh linen i'd make the beds also. "No you are not insured was the answer". We waited longer and longer and finally was informed by Kathy the room wasn't available because cleaning couldn't be gauranteed and to seek alternate accommodation. The gentleman onsite was trying to be helpful but even he was prevented from assisting us and advised not to defy her orders. As the manageress retired to her appt behind reception never to be seen again. There we were, a long way from home on an island with nowhere to stay with 2 kids frantically trying to find alternate accommodation late on a Friday evening. Sails on horseshoe!!!!! The most shocking experience I've ever encountered by a holiday resort in all my life. During these times you'd think paying customers still willing to attend would 100% be a priority. But no.... Wonder why this place is for sale!