Rusutsu Resort

Comentarios destacados

• SuzyZoo

  25 diciembre 2019
  Winter Activities and Shopping All-in-One

  My family enjoyed our stay here. We rented ski equipments and went skiing. Theres a childrens area where they can use sled and tube however chargeable at 800yen per person. There are lots of convenient/ souvenir shops within the resort. The kids played at the game arcade. Carousel ride is free for all. The room is clean however look a bit tired. Time for some renovation. Overall we love the resort.

  

• yoboomy3

  29 diciembre 2019
  Poor service quality/offering. Low english proficiency and unapologetic staff.

  This was probably the worst stay Ive ever experienced in all my years of traveling to Japan. For a family-oriented resort hotel (upscale, upperupscale?), many aspects were simply unacceptable. The general service quality and offering relative to the ADR charged was poor (midscale-like) and predominantly characterized by a distinct lack of attention to detail and English-speaking proficiency from staff members. Considering the hotel target segmentation is mostly leisure, family, as well as foreign guests, the hotel is sorely lacking the expected service quality and offering. The only positive is perhaps its proximity to the ski slopes, where ski-in ski-out is available. However, I would add that the nearby Westin is just 5 minutes away connected by a mini monorail as well as regular bus service. So if youre looking for proper brand standards, strong English proficiency, and great service, and you dont mind paying a little more, you would be much better off staying at the Westin. But let me explain what happened. My family and I stayed for 4 nights at the south-wing of Rusutsu Resort Hotel. Were 4 and stayed in one room (the hotel charges per head). Of the four beds in the room, one of which provided was a sofa bed, and lets just say that bed was beyond sleep-able. You can clearly feel every spring underneath when you lied down, which couldve been easily fixed if the housekeeping staff had added some bed mats beforehand (attention to detail). When I went to complain, clearly distressed from the poor night of sleep I had just had, the hotel staff promptly said they would fix the issue, however, not one word of apology was offered, and that I feel is inexcusable. The hotel has a decade-old card policy of only 2 cards per room (honestly, wheres the capex??). If I am paying per head for a room, I expect the right to access my room unhindered, but ofc this was not the case. One day I returned from skiing before the others, and I didnt have a card. I went to the front office staff asking for a card to access my room. The front office staff without explaining anything handed me a new card. Little did I know, he had cancelled both previous cards, which consequently left my other family members without access and only one card for the 4 members of my family. This is ridiculous and of course I only found out when I desperately needed to access my room, only to discover I needed to head back down to the front office. When I complained, once again no apologies were offered What a waste of time. On my final day I brought all 4 suitcases down to the bell desk. No one was around. I asked front office staff where is bell staff to keep luggage? All he said was no. (For a leisure family ski resort hotel, no bell luggage service? This is frustrating). When I asked front office what then I should do? They offered one word coin locker and pointed in the direction of the coin lockers. Ok fine. I go there with my family, tried every single coin possible, wasted more time, only to then find out you needed a token from the front office. To add insult to injury, I then discover, the family friends we were travelling with were able to keep their luggage at the bell desk. Now Im seriously questioning their service standards, whether there is any at all. At this point I was honestly angry, I called for the front office manager. Mr. Yuji [-] came to speak with me (unfortunately he did not speak English either, however another staff helped translate) and I told him all the issues I had experienced. At last the first apology for all my complaints. He apologized sincerely, offered lounge access and also took care of our luggage. However I worry that nothing will change beyond that

  

• emiww

  19 febrero 2020
  Hygenic and safety concern regarding the new public bath

  I am a guest of the North Wing from 16th to 20th Feb. On 19th night at round 10:30 to 11:00, I visited the Kotobuki Hot Spring and encountered some unhygienic and dangerous actions that I believe requires your immediate attention. I spent most of my time at the outdoor open-air baths, and there were two Chinese women with a kid. 1) As soon as they entered, the kid was swimming in the onsen. 2) They were talking out loud in the bath 3) The kid was standing at the outer rim of the open-air baths 4) One woman kept encouraging the kid to jump onto the pile of snow that's along the tree-fence outside the open-air bath. The kid was naked, and the bath at the 4/F. 5) The kid was picking up the fallen snow from outside and putting it into the bath 6) Their actions had quickly scared away at least three local-Japanese guests and eventually me. 7) If I remember correctly, the kid's long hair was not tied up. This is a ski resort, and I am already not much complaining about the extremely poor wifi, smelly toilet and not well tidy room-cleaning. However...the things that happened in the public bath got my last nerve. I feel very disgusting when seeing their action and decide to leave the immediately.

  

• anitah

  04 marzo 2020
  The new onsen in the North Tower is truly a wonderful experience

  This was our 5th time staying at the Rusutsu Resort Hotel and Convention Center. As you might guess, we really enjoy our visits. The skiing is convenient (ski-in/ski out) with 3 mountains to choose. The new onsen in the North Tower was so relaxing and beautiful with indoor and outside pools. And of course we love the option of eating at the many restaurants in this hotel or taking the monorail to the Westin for more selections.

  

• Allezlesrouges

  05 marzo 2020
  Resort hotel

  Very large resort hotel, essentially in the centre of Rusutsu. This is a fairly sprawling place with a Disney feel to it. I would say that it is suitable for families with small children. Also very expensive, but I suppose that is Japan!