Royal Inn & Suites

Comentarios destacados

• aagcon

  28 abril 2018
  You get what you pay for

  Was able to get a room through a third party site for $75 for the night. Room was big, bed was comfortable. Pros: -inexpensive -steps from the train station and lots of resteraunt options -front desk staff was great -large comfortable rooms Cons: -not the nicest hotel, but again you get what you pay for -area at night can get a little 'iffy' -

  

• John P

  01 septiembre 2018
  Front Desk will inspect your room before you check out

  An all time for first a hotel or motel. Before we were permitted to check out, the front desk person surprised us by saying she would have to inspect our room and see whether she would need to deduct costs from our deposit. Upon returning to the room with the front desk person she stripped the sheets inspecting them, and the rest of the room. Never happened before and was weird and somewhat creepy. Our sheets were brought down to the manager for further inspection. really weird.

  

• Slots2014

  11 septiembre 2018
  Clean room, convenient location and great food.

  Spent a couple of days to relax. I had access to most downtown locations, had a clean room and excellent food located in the lobby of the hotel venue. I recommend it, try it. Guelph is a campus town, but is rich in history, culture and heritage.

  

• Christina R

  04 octubre 2019
  Horrible manager Dawn. SO RUDE!

  I went there to visit my son who is going to The University of Guelph. I am a woman by myself, clean and quuet. First at check in there was a mistake and I ended up walking into a room at 7 pm with a woman in it and she probably thought I was a burgular. Still I went back to the desk and she was already calling down and obviously upset. So they asked me for a damage deposit. 200 hundred dollars. I gave it on my debit card ot realizing I would never get ut back. I stayed for 2 nights and there was no damage period. Dawn decided ti check the room before returning my damage deposit. Alparantly the dyvet civer was dirty as I had some makeup on it. So here i am tryi g to catch my 709 am train to Toronto and Dawn is keeping my money to wash the duvet cover. EXTORTION. I MISSED MY FIRST TRAIN SINCE I WAS DISPUTING THIS. I BARELY CAUGHT THE SECOND TRAIN AS I TOLD HER THAT I WILL TAKE THE BLANKET WITH ME SINCE IT WAS COSTING ME 200 DOLLARS. SHE HELD ONTO THAT BLANKET LIKE LI NUS FROM CHARLIE BROWN. THE OWNER OF YHE PROPERTY SHOILD BE ASHAMED OF THIS CUSTOMER SERVICE. I WILL NEVER EVER GO BACK AND ALSO WARN U ABOUT THIS damage DEPOSIT AND DAWN the SO CALLED MANAGER. r

  

• janetecross

  29 octubre 2019
  We should have slept in our car

  Do not stay in this hotel!! We arrived about an hour before the official check-in time, and assumed we could either check in early , or at least check in and leave our stuff at the front desk/lobby. The person at the front desk just said, "no, you can't check in early, those are the rules. My husband nicely said, "really? Oh, come on, can't you just check and see if the room is ready" she snapped back, "That's was I'm doing." She was so rude!! Sure enough, the room was ready , which seemed to anger her. She let us check in, but while checking us in, kept mumbling...."rules are rules for a reason." That was the best part of the whole stay. The room was a hole! Weird, bedding.....none matching...like they raided Grandmas closet.the bathroom was tiny no room for even a garbage can the shower was so low my husband had to have a shower on his knees! There were people smoking heavily in their rooms on our floor.....all weekend. The place reeks of smoke...not stale smoke. Horrible, horrible place. No place to put your stuff, either...no dresser.