Rodeway Inn

Comentarios destacados

• kathysingley

  12 marzo 2019
  Disgusting! Zero Stars

  My friend and I made reservations to stay at your Roadway Inn on San Antonio in Ontario, CA. Upon arrival we asked the lady about the rooms, as we had seen some not-so-favorable reviews. She said the hotel was newly renovated and that our room was ready, but suggested we go check out the room first. It was not good. The room, which was supposed to be non-smoking, smelled so badly of cigarettes that my friend had to leave. Both of the beds had be laid on, pillows still crumpled. The bathroom was even worse. It appeared that, to cover something up, they decided to paint part of the bathtub brown. The floor was gritty and filthy. We went back to the front desk and showed the lady the pictures we took. While I was dealing with her, my friend went to the car where she witnessed a prostitute flash a man driving through the lot. As if all of this isn't bad enough, we were actually charged for a night because we had pre-paid for the room and they refused to give us our money back. The parent company, Choice Hotels, refused to help.

  

• Marisa S

  16 marzo 2019
  We Switched Hotels After Checking In

  When we arrived, we thought the entrance overhang area was the back because it was full of a pile of old furniture, a person trying and failing to start a motorcycle, and several adults on bicycles. When we walked into the lobby, the gentleman at the front desk was repeating in broken English, "you from what number?" in a gradually louder tone each time. After hanging up, he greeted us with a gruff "photo ID" and an outstretched hand. Before processing my photo ID, the clerk answered the phone 3 more times, barking various curt demands at the callers, and repeating the same phrases several times as if to clarify his prior attempts. Between phone calls, he fiddled with the broken credit card machine, which in its malfunctioned state would not have impeded our check-in process. In other words, this could have waited until he didn't have guests waiting for him to complete check-in. During this time, it was difficult not to notice several booking receipts containing guests' personal information scattered across the dusty concierge desk, as well as three paper scraps and a photocopied ID taped to the printer with the warning "do not rent to these people". Having arrived at 6pm, we figured our room would be ready. We were told to wait for 5 minutes while he checked on the cleaning crew. Meanwhile, various clientele filtered in and out, looking to break $100 bills. After 15 minutes, we called Hotwire to ask about changing hotels but were told they would call the hotel clerk and attempt to reason with him. This put us in an awkward situation because when he finally returned, the clerk ridiculed us for waiting in the car rather than where he had told us to wait. We were then escorted to our room but not before we were told "you call somebody. They call me, you call somebody". The clerk knocked on the door to our room, then unlocked and entered it, handing us the tv remote. He told us the room was more expensive. Lucky us. We had apparently scored the Rodeway Inn honeymoon suite, because the room contained a large, heart-shaped Jacuzzi tub which also doubled as the shower for the room. The bathroom lights were missing light bulbs and the tub had dirt in the bottom, but clearly we had landed the most premium room as we were graced with a flat screen TV and ergonomic desk chair. As he left, the clerk asked for my ID for a third time, so I followed him back to the office where he proceeded to make a photo copy of it. During this time, my partner made another phone call to Hotwire and was able to switch the reservation to a different hotel and refund this one. I can only assume (hope?) that my ID has now been added to the "do not rent" wall of shame.

  

• alxtremo

  20 abril 2019
  Lugar económico

  Realmente muy económico, el desayuno es muy simple, la limpieza de las habitaciones no es nada buena, el área se siente peligrosa. En mi caso leí algunos que elige la opción fue por la cercanía al aeropuerto pero. Creo que aún por la cercanía no vale la pena

  

• Alina K

  01 junio 2019
  Be aware of cancellation fees

  So Ive booked a room through booking . The site says free cancellations! Apparently the hotel policy is 72 hours cancellation otherwise they will charge you a full price!!! I didnt even get to stay at this hotel but Ive got charged full price!!! How can you cancel a room without being charged cancellation fees if I was looking for a room two days before my trip! What in the world booking actually saying free cancel! So if you are planning on traveling make sure you cancel 72 hours before your trip!!! Costumer service assisting rude and had attitude over the phone call when I was calling to see why Ive got charged without staying at their place!!! BE AWARE YOU GUYS!!!! So disappointed! They didnt give me an option to solve the issue. No business with that place ever I recommend!

  

• 606kenyattap

  01 mayo 2020
  Unfair

  Where do i begin well i rented there almost a month straight at full price and hated the way i was targeted and treated by staff whom ive known for years because of something that was found in my room after i left that should have been brought to my attention at that time when returning my deposit feel jose wrongfully targeted me knowing the kind of person i am for no reason snd despite how much money i spent there they are heartless and dont believe in fairness or second chances cause i clearly had no knowledge of anything being found in my room i dont do drugs and banning me like some crack head who destroyed the property isint right i donot reccomend this hell hole to anyone cause you could be next