Rockliffe Hall

Comentarios destacados

• eusebiof355

  25 junio 2015
  Mi hotel de 2015

  Increíble el sitio, el hotel y todas las instalaciones. Fantástico el personal Increíble relación calidad precio. Sitio cuidadísimo y con cantidad de ofertas para disfrutar del aire libre y la naturaleza. El personal, adorable.

  

• Viajeros_Vigueses

  21 julio 2015
  Peor de lo esperado

  Para un 5 estrellas de este porte las expectativas son muy altas, he de reconocer que el nivel es alto pero no es excepcional como lo es el precio. El desayuno es poco variado para ese nivel y las habitaciones son muy grandes y están bien conservadas pero no son espectaculares. El edificio es muy bonito y el entorno también. Volvería aunque esperaba mas..

  

• lygr20

  05 noviembre 2020
  Lovely hotel let down by attitude

  I booked a night here as a surprise for my husband's birthday and, after checking the various menus, decided to book the Clubhouse restaurant for our evening meal (The Orangery, although I'm sure lovely, isn't really to our taste). The morning of our arrival I received a phone call from the hotel to say that, due to a member of kitchen staff being told to isolate due to Covid, the Clubhouse restaurant would not be open that evening. Obviously this could not helped, I totally appreciate that there might be issues whilst travelling during a pandemic! (although dubious as to why the entire restaurant had to close unless someone had actually tested positive). Anyway, it was the attitude of the staff which upset me. They told me I could book The Orangery instead, but I pointed out that not only did I not like the menu (plus I don't eat meat so options there are very limited) but it was going to cost me 3 times the price to eat there as opposed to in the Clubhouse. I asked whether it would be possible to get something from the Clubhouse menu but I was told No, it was either The Orangery or room service (which wasn't an option when we were going for a surprise birthday trip). I asked whether, if the room service menu is still available, then perhaps I could order from that but eat in the restaurant? Again, No. I find it difficult to comprehend that a 5* hotel with a Michelin star chef cannot even provide a simple meal just because it's not on the menu. I asked to speak to a Manager but the receptionist instead put me on hold and then came back and said she had just spoken to the Manager, and there was nothing they could do. We were literally on our way out of our house at this point so I had to tell my husband what was going on and tell him to pack a different outfit, as the dress code is different in The Orangery. This completely took the shine off what was meant to be a lovely, relaxing trip, and I hadn't budgeted on spending £110 just on food that night. So, on arrival, I asked the receptionist whether we could perhaps get a complimentary bottle of wine with dinner, to compensate for the inconvenience. Her response? "there's pubs in the village you can eat at instead" ! So we did! We had to pay £8.50 each way for a 3 minute taxi journey, but I'd pay it again rather than give any more money to Rockliffe. On a positive note, the spa was very quiet and clean, and the reception staff there were very friendly. Our room was lovely - however we know that other guests stayed in the same room the night before (we saw this on the spa signing-in sheet) - when the hotel was nowhere near its capacity, and given the current Covid guidelines, why were we not given a room which had been left unattended for at least 24 hours? There's no way everything in that room had been disinfected before our arrival (there was dust around the bedside lamps so they hadn't even been wiped). A very disappointing stay, the hotel certainly didn't live up to expectations.

  

• Geeknowles

  05 noviembre 2020
  The staff make the place

  I dont leave many reviews but felt it was needed for here, our stay was fabulous on the whole like you would expect from a hotel of this level but the assistant manager in the club house (tall, dark hair) and the night porter/concierge (dark hair and beard was wearing a black mask) made it exceptional. In the clubhouse I didnt like my Mojito (sorry!) and he instantly without any problem swapped it. after working in the bistro at hotel du vin for two years Ive always loved New Zealand SB which isnt on your glass menu but he still got me one anyway! Just wanted to say thank you very much its the best SB I think Ive had. The night porter/concierge was perfect all night/day with the best humour and presentation whilst also having to deal with all protocol for Covid, they are both glowing representations of your hotel.

  

• MarkF1449

  06 noviembre 2020
  Excellent customer service for our cancelled visit this month

  Although my wife and I were unable to visit Rockliffe Hall this time due to the new national Covid-19 restrictions for November, I was very impressed with their communication and no quibble refund for our full dinner, bed and breakfast. Having dined, stayed and used both the spa and golf facilities a number of times in the past I have always found it to be excellent and the staff, without exception, friendly and helpful at all times. I look forward to being able to visit again very soon.