Resort Properties of Angel Fire

Comentarios destacados

• jadaco

  18 marzo 2019
  Great house - our family was totally impressed with the log home which looked like something out of a magazine.

  Golf view road in Angel Fire Golf Resort. We booked with Home Away and couldnt been more pleased. We had 10 family members and enjoyed the cooking on the gas grill and sitting by the nice fireplace which had plenty of firewood. Roads were snow plowed which allowed us to get around town and to the ski lifts with no problems. We plan to return.

  

• PMCoach

  03 septiembre 2019
  These guys don't inspect the homes they manage! NO Burning Sky Lodge

  The management company that handles the Burning Sky Lodge is horrible, they don't take care of renters or the homeowners. Robin, which is part of Angel Fire Resort isn't cleaning and maintaining the home like it should be. This is a beautiful home and could be a near perfect place with a little TLC. I would not recommend staying at this home and steer clear of any home managed by the Angel Fire Resort.

  

• lorrej2017

  08 octubre 2019
  Nice cabin

  I used my RCI exchange to rent a cabin for a week. The unit was over by the golf course and had all the amenities I needed, including washer and dryer. The check in and out was efficient and the staff was helpful and friendly.

  

• gupjohnson

  19 junio 2020
  Nice home with all the creature comforts!

  Let me start by saying we originally had booked another home which ended up having maintenance issues. When I received the call, I was a little concerned however Property Management was very helpful and placed us in this home which was very similar. The home is very clean and had everything you needed from cooking to washer/dryer, WIFI, etc. We also were able to bring our dog which truly was the icing on the cake. The location has nice views of the mountains and you can walk to the hiking trails. You you can see the main road down the hill however this didn't impair our stay at all.

  

• ericfV4172SD

  22 julio 2020
  This company does not care about you or your safety. Poorly maintained and not clean!

  I had the extreme displeasure of booking a stay with Resort Properties of Angel Fire. My wife and I booked a 3 week stay in the Timbers 5 unit, looking to get out of the city for a few weeks as quarantine with a newborn in our small house was wearing on us. Alarm bells should have gone off when I got a call shortly after booking informing me that New Mexico had a statewide mandatory 2 week quarantine for out of state visitors but that we didnt need to worry because it isnt enforced and they really have no way of tracking how long you have been there. In retrospect, this should have told me everything I needed to know about how this company views the safety of its customers and those within the community they serve, but we were eager to get out of the shoebox we have been trapped in since March, so we booked it. Upon arrival, after a 12 hour drive with a 2 month old and our dog, we were informed that our unit had not been cleaned yet and that it would not be ready for us at the 4:00pm check in time. While frustrated and tired, we did not complain, as we did not want to rush the cleaning process. At 4:30, we were told that we could go to our unit and were given the keys. As we opened the door to the main living area, we were met with a 25+ year old, matted down wall to wall carpet covered in many black stains. Dust coated everything (likely from the adjacent construction ). As my wife opened the blinds to the porch, one of fell off. When I opened screen door, it fell off the track. It is obvious that the owners do not take care of the home. This was all disappointing, and frustrating, but we were exhausted, so we brought our bags up. Within a few minutes, we realized that not only is the place not maintained, it had not been cleaned prior to our arrival (with a group having just departed that morning). Our dog started eating crunchy unidentified items out of the carpet. Crumbs were all over the kitchen counter. This would be unacceptable any time, but in todays environment, it an egregious safety hazard that shows a total disregard for health and safety. The final straws were when we realized that the glasses in the cabinet had lipstick smudges on them and there was a film of grime in the tub when we went to bathe our son. In todays covid-19 world, we did not safe being in this home with our newborn child. I immediately called and spoke with the owner, Owen. He offered us three options, a 1 bedroom unit (we rented a 3br), a 5 BR unit that cost ~$1,000 per week more than ours, or they would send a cleaning lady the next day. After consulting with my wife, we called back and spoke to Amber who eventually offered to discount the larger unit substantially, saying it would only cost us $250 more than what we had rented, but couldnt provide clean accommodations for that night. We tried to explain that this did not solve our problem. Aside from not being able to afford to pay more, we explained that none of their proposed solutions provided us a safe and clean place to stay for that evening. While we were not happy with the upkeep of the unit, the cleanliness and exposure to COVID was our main concern and deciding factor for not being able to stay Amber said they would refund us our rental payment less $700 for taking the property off the market for 2 weeks. She told my wife that your husband should have read the contract, you do not get a refund for cancellation. We explained that we were not cancelling, that the unit was unlivable and was not safe to stay in, they did not care. She went on to tell us that if we disputed with our credit card company, she would come after us for the full amount of the rental. As a result, we picked up our things and drove another hour at 8pm to stay in a hotel for one night before turning around and driving back home. This company robbed us of our first vacation with our son, $700, and two full days of travel. It goes without saying that I highly recommend that you avoid dealing with this company at all costs. They do not care about your health and safety and do not operate in good faith. My only wish is that I had read the other one star reviews and listened to them. I now see that I am not the only one that has dealt with this.