Residence Inn Virginia Beach Oceanfront

Comentarios destacados

• travelerone12

  07 noviembre 2020
  I stayed - its ok!

  Check-in - ok Room - nice and clean and fully supplied with items needed in the kitchen Didnt use any items onsite - hotel has a small pool and gym Parking is free - lots of parking available. Can drive to restaurants and stores - some say you can walk but didnt seem safe at night.

  

• Seaside4530

  08 noviembre 2020
  Residence Inn Virginia Beach Oceanfront management are frauds and cheats.

  Residence Inn Virginia Beach Oceanfront management are frauds and cheats. They promised to credit me for a night due to false fire alarms going on all night and into the day and I was not able to sleep. The room was dirty and never cleaned, Had to call 3 times before they send housekeeping. Checked out a day earlier and still, they haven't given me credit for that. Residence Inn Virginia Beach Oceanfront management are frauds and cheats. I have a platinum elite status with Marriott and this hotel is the worst in my experience.

  

• MOTOMATTLAMB

  30 noviembre 2020
  LOVED IT1

  Loved the fact that all the rooms are 1 bedroom suites. Full kitchen, nice living room, great bedroom/bathroom. Loved it. This is the ultimate beach hotel for Covid situations because you can make meals yourself which was awesome.

  

• Cody2012

  04 diciembre 2020
  Dog Friendly Hotel

  Very nice hotel right on the boardwalk.Which is really cement. Nice sized room with kitchen and sofa.Bike and walking path right outside your door. Restaurants within walking distance. Dogs are allowed but cost $100 extra. Was surprised with all the covid stuff. That I did not see hand sanitizer stations.

  

• arrowdancer

  30 diciembre 2020
  Experienced a theft and had an overall negative experience

  We stayed at Residence Inn Oceanfront in Virginia Beach from June 21-26. All I can say about this was the location was great, and for the most part, the people at the front desk were very kind. On our first night, the man at the front desk was able to help us find some tea bags to make a pitcher of tea in our room. Otherwise, we experienced major issues during our stay. On June 22nd, we noticed a charge on our card for $300. We were concerned and wondered what this charge was. We are Ambassador Elite members, and we played for this trip solely on Marriott Points. We went down to the front desk to find out what was going on, and what the charge was. No one seemed to know what it was but everyone agreed it was a mistake. The charge was removed, however, we had to make some major shifts in our bank account to cover this charge while we were on vacation as the refund wasnt immediate. There seems to be an issue with communication from the front desk to the valet at times. The first night we got there, we called for our car to be brought over through the valet. Waited on the bench for 20 minutes, and when we finally did ask the valet if they were getting our vehicle would be arriving soon, and the valet hadnt been notified that we needed our car. (From then on, we just kept our fingers crossed that there was a place in the parking lot. Their parking lot is small and valet parking is about 2-3 blocks down the road.) The rooms were decently clean, but the shower stall looked like it hadnt been touched. I cleaned it myself with the dish soap that was in the kitchen. I was just hopeful that something was amiss with my eyes because otherwise the room did seem decently clean. The biggest issue with our stay was the theft that occurred, and the issues afterwards. Im not sure who, or exactly the date, but we believe it happened the first two full days of our stay. I had $200 in cash stolen out of my purse while it was in the room unattended. Another family member had $80 in cash out of his wallet. We believe the theft occurred the first two full days we were there as those were the days that we were at the beach the most. Its crazy - I felt my purse would be safer unattended in my hotel room than unattended on a beach, but now Im not sure. Other small things were missing (a facial covering I sewed myself as we are in the middle of a global pandemic, and a small bottle of lotion. Those are things you dont realize arent in your purse until you need to don your mask or want to put lotion on your hands when theyre dry). Neither one of us realized we were missing cash until the day we got home, on Friday. We called the hotel that Saturday and again, the woman at Front Desk was helpful - she didnt know exactly what to do, but she left a message for the general manager, Paul, and told us he would be in touch with us for a few days. This was the only he called us throughout this ordeal. He gave us a call Monday morning in regards to this issue. We told him about a strange conversation we had with a housekeeper while waiting on the elevator - due to COVID19, there were several long waits to take the elevator and conversations would get struck up during the wait. He told us that an internal investigation was happening, and he would be in touch in a couple days. He was never in touch. We filed a police report. We waited a week, and then called him back. He didnt apologize for his lack of communication until we brought up that we hadnt heard from him. He had spoken to the housekeeper that we had the strange conversation with, and said she denied it. He was waiting to speak to another housekeeper, one who had been out of town. He told us that she had worked there for several years and didnt think that she would do anything of the sort. He asked us where we used our cash. Um, there is a global pandemic going on. No one is taking cash. Only card. I had a large amount of cash because I sewed hundreds of masks to either sell or donate and I knew exactly how much I had. There was not a chance of losing it, there was not a chance of miscounting, and there was no chance of me using it in a restaurant somewhere. Many restaurants are closed during the pandemic and the hotels own complimentary hot breakfast wasnt available because of the pandemic. The only other person who was in my purse where I had my cash hidden was the person who helped themselves. The other family member (mans wallet) did use cash for tips, but certainly not enough to where $80 would be missing randomly. It certainly isnt a coincidence that two members were missing large amounts of cash. Anyway, Paul was set to speak to the other housekeeper the next day. That was a Friday. He told us he would call us on Monday to let us know what happened. When I told him that I worked and it would have to be after 3PM, he promised he would make it happen and speak to us. I will make it happen. Yep. No. We waited another week and a half, and we finally called him back. This time he was rude. No apologies. I can only do something when I have proof. I have no proof. We feel like contact with Paul went to the wayside when we filed a police report. We never did find out how or what happened; we never did hear what happened with that final housekeeper. I asked him if there was anything that we needed to do being Ambassador Elite members. He said no, they only do anything when theyve been found at fault, and theyre not at fault. He said this has never happened in all the time hes been general manager. Hes only been general manager since October 2019. We did later learn when we contacted Marriott in general, and not the actually hotel, that there IS a process that Ambassador Elite members should go through, and we were grateful to Samantha for her help. Eventually this ordeal was sent on to Marriott Internal Investigation. A woman named Christine Tallon (not sure of the spelling) was the person on our case. She victim shamed us (I have recordings of the conversation) and when we were generally displeased with how she treated everything, we said we wanted this escalated further. She told us it would not be worthwhile to send this to an insurance company, it was only $280, and so on, but she told us that doors dont always latch and that anyone could come into our room. We were also told that housekeepers can pull the lock forward to keep the door from closing completely, making is so they dont have to swipe the universal key to open the door every time they need to enter when the doom is serviced. Having doors that do not latch, and having rooms left unattended or open while my items are inside is not something that I like. A house keeper could have been servicing another part of the room and not seen someone else enter in the possibilities are endless as to what happened here. That is why we decided to have this escalated. She told us we would be hearing from her and/or the insurance company in 3-5 business days. Once againno communication. We waited several weeks, and then I finally called back Christine Tallon to find out what the heck was going on. She insisted she did not say she would escalate this further. She said it is up to the General Manager to do so. She did apologize that she didnt get back to us, but she apparently thought someone else was. She had no other excuses as to the lack of communication there. When we said that she told us wed hear from her or the insurance company and we told her we even had a recording, her tune changed and then she told us we had no permission to record her and the call was disconnected soon after. It does say when you make a call to Internal Affairs that your calls will be recorded. We made sure to keep a recording for our own records. We I did receive a message from Paul in September. He said he was looking forward to speaking with us when the case is closed. I replied asking questions in regards to the claim that I now realize was never filed (his email came between the first and second time we contacted Christine) and received no reply. Still havent heard from him. It is now December 31st. But in all, I do not recommend this hotel or Marriott in general. Having lived in a Residence Inn for over eight months and having a fantastic experience, having this experience has been eye opening to say the least. I would love to be able to post this on the actual Marriott page, as when you are a member and you use your points to book a hotel room, youre using the actual hotel page and not a third party booking place where this review is being posted. I feel that also plays a part - I booked this hotel on the glowing reviews on the actual Marriott page. Had I seen the other reviews, I certainly would not have booked here. I know that I will most likely never stay here again.