Residence Inn South Bend

Comentarios destacados

• bonnieb90

  16 agosto 2020
  Think Motel 6, not Marriott

  This property is not being maintained and it looks like a cheap, rundown apartment complex on the outside. When we checked in, there was a bag of trash near the entrance to our room and litter in the parking lot. The litter was never picked up. There were weeds growing in the "landscaping" throughout the property, even at the front entrance. A vehicle had torn off part of the roof over the entrance area and this was not repaired. In our room, there was a cleaning cloth on the bathroom shelf, huge dust bunnies behind the nightstand and hairs (not ours) on the bathroom floor. We should have left. But we decided to stay, I got out my sanitizing wipes and disinfected the surfaces. Pictures are attached of some of the issues listed here. Other reviewers have mentioned very similar issues and have gotten a lip service answer from the manager. I can't imagine how regional or other upper level managers don't know of the condition of this property, since the on-site manager is not making any changes.

  

• kategPhiladelphia

  19 agosto 2020
  Wish I could give the place a zero

  Stayed for one night on a cross country trip. It was beyond disgusting. Clogged toilet with no one available to fix. We sanitized the place as best we could and waited for morning to grab coffee and flee. In the morning, went to the dark, dirty and empty breakfast room to get coffee. Nothing. Asked the maskless and SHOELESS woman at reception where the complimentary coffee was. No one made any today, she said with an indifferent shrug. When asked if she knew a place nearby to get coffee, the response was No. Im not from around here. Speechless. This place should be shut down.

  

• ndhavon

  13 septiembre 2020
  An interesting Stay

  I was so disappointed in my stay at this Residence Inn location. This was the first time visiting a Residence Inn and my stay was horrible. I was with a 3 family group and all of us had to switch rooms for various reasons. Rooms not clean, smelled like cigarette smoke, fixtures broken, no remote controls and etc. Not to mention that our sleep comfort was disrupted all night by college students staying at the property to have parties. I really so disappointed and tired the next morning. The only upside from my stay is that the GM did take care of our stay because of our mishaps.

  

• GalliGirl

  26 septiembre 2020
  DO NOT STAY HERE!!!

  I booked this on the Marriott website and didnt check the reviews since I trust the Marriott brand. I no longer trust the brand. This was the WORST place Ive ever stayed. Dirty, did not feel safe, reeked of pot coming in through the vents from the place next door. Partying and loud music going on until 4:30 a.m. Sketchy cars coming and going dropping and picking people up all night. It looks like a run down apartment complex. Stay away and never blindly trust the Marriott name. Marriott should be ashamed to put their name on this place.

  

• karen82456

  28 septiembre 2020
  Disappointed DO NOT STAY HERE

  This is a marriott? I wish I had read the reviews before I went. 1st the room dirty, floors had not been swept or vacuumed. The so called kitchen provide 2 packages of salt and a roll of paper towel. The mirrors in bathroom and dressing areas looked like a child had smeared soap all over them. They advertise WiFi we never were able to login, called front desk she told us to call the tech department, REALLY. Crystal could have cared less at the front desk. They also advertise breakfast, because of covid they offer a grab and go bag which is fine, however when I got my bag I received a bottle of water and a granola bar, again REALLY. The staff are very polite yet very unconcerned. I can't recommend this place for anything, please look elsewhere.