Residence Inn Somerset

Comentarios destacados

• J p

  15 septiembre 2019
  Professional staff and nice clean property

  Stayed overnight on a business trip. I have to say that this is a nice property. The front desk staff were there even though I showed up pretty late. The suite looked it was recently done. The room was quiet and the bed was super comfortable. The breakfast was good also. However, wish they served oatmeal instead of grits. Who eats grits in the north east? Definite kudos to the staff at this property.

  

• Hari N

  03 noviembre 2019
  Rude staff, unhygenic kitchen, missing facilities!

  This is the worst Marriott I have come across in 15 years of staying in various Marriott properties around the world. The front desk supervisor accused us of stealing kitchen towels and added $10 guest damage/loss charge. The pool had no towels and even after asking for towels multiple times over 3 hours, the houseman brought 1 towel for four of us. He also said that his shift started at 3 pm so he's not sure why the morning shift did not put towels. The had no spare towels and the houseman who came in at 3 pm then started the laundry for all towels. That's how poor the management is. The room kitchen appliances such as microwave were greasy and not cleaned properly. In addition to all this, after checking out, we got a $10 guess loss charge added and a rude supervisor telling us that we stole it because the housekeeping supervisor in-charge could not find the towel. My stay here costed way more than what a used kitchen towel would cost. This is a very very poor example for customer service, especially from Marriott.

  

• francenek2019

  23 diciembre 2019
  3 week stay

  love this place..never ever had such a friendly accomodating staff! Housekeeping people are absolutely awesome, front desk is as well..everyone at the hotel is great. the only thing that was annoying was the parking..apparently the hotel owns the condos across the way and they were parking here...all in all, this place is beautiful and entire staff was awesome.

  

• 143marisas

  03 enero 2020
  Very nice suite - need longer breakfast hours

  We stayed in a 2 bedroom/ 2 bathroom suite. I love that the Residence Inn offers this room type - havent found another hotel that does this. Suite was spacious and clean, large common area with fireplace and kitchen in between the two bedrooms. You can check out the suite configuration on their website. Only a couple of minor problems - soap and shampoo dispensers were nearly empty and our tv remote did not work. Breakfast hours were over at 9 so there was a mad dash of people and lines forming at 8:30, with food choices dwindling. While it was a Monday, this was over the holiday week with lots of families in the hotel, so I think weekend breakfast hours should have been adopted and food replenished. Would have given this 5 star rating except for the breakfast. We enjoyed our stay and definitely recommend the hotel.

  

• dadloveshiskids2020

  04 noviembre 2020
  ABSOLUTELY OUTSTANDING!!!!

  Stayed there on nov 3. FLAWLESS!! room was clean and sanitzed. We were greeted by a wonderful woman with a warming smile by the name of Flora. We were amde to feel like family. Room was excellent and clean and very comfy. The cleaning staff was friendly and helpful. the lady on duty at night was also kind and friendly. perhpas her name was Donna but not sure. Thanks so much for the great stay. WE SHALL RETURN!!