Residence Inn San Bernardino

Comentarios destacados

• sevemariz

  27 agosto 2019
  Cuidado con el parking

  El hotel es normalizo, tirando a malo. La habitación grande y tranquila, aunque nos inquietó la presencia de dos coches de policía a nuestra llegada, así como un perro con bozal de la mano de un militar uniformado. Lo que no me ha gustado,aunque la cuantía sea pequeña, es que me hayan engañado con el precio del aparcamiento del coche, en superficie no vigilada, al lado del hotel, con infinidad de plazas. Me dijeron que el coste del aparcamiento era cinco dólares. Falso me cobraron 5,24 euros por cada habitación. El coche era uno, las habitaciones dos. Odio la práctica de USA, de intentar el engaño, en cuanto hay una mínima ocasión. Que decepción, en Europa se protege al consumidor, en USA, se intenta el engaño.

  

• B865GDJohn_

  17 noviembre 2020
  Disappointing Stay

  Disappointing stay. I have been a rewards member for over 20 years and have regularly stayed at Marriott properties for almost 40 years so I am familiar with what to expect at a Marriott property. This hotel isnt worthy of the Marriott brand. I know we are in the time of Covid, but virtually everything about our stay was not up to Marriott standards. First, while the staff was very nice, they were all new and in a trainee mode without, it appears, any supervision or guidance from Marriott. Again, the people were nice, but it was Motel 6 level service. The hotel is dirty especially hall and elevators. There is no housekeeping service in the rooms (except once a week) so bags of trash lined the hall all day, every day. There should be regular rounds of trash pick up and the vacuum should follow. The rooms are worn and some areas damaged. The expected full kitchen set up of pots, pans, plates and utensils was absent except for a few random, mismatched items. No dish soap, no sponge, etc. These things are why one stays in a Residence Inn. Although it is understandable that the breakfast buffet was closed, the substitute take away bag was a bad joke. High sugary cereal, high sugar jr. yogurt cup, nasty hydrogenated oil pastry. Then it was the same thing every day. Marriott made its name for many things including excellent food service. This is an embarrassment. Not only would I not stay at this property, it makes me wonder about Marriott in general. Sadly, Marriott appears to be buying/affiliating with every other brand that might be a good alternative.

  

• 233jimmyk

  31 enero 2021
  Low standards, not trying during COVID

  Would not stay here again. -Hotel did not honor my room reservation and changed me into a different type of room without notice. -I arrived with my party and we needed separation between the bedrooms, but ended up using the pullout sofa. No linens provided in the room. Front desk only had linens with a giant hole in the sheets. -Room did not have any plates, cups, or silverware (this is a Residence Inn...). -Furniture was ragged/worn. -Trash on the floors and in the elevator -$5 parking.

  

• Paasi4

  04 diciembre 2020
  Great Staff

  This property has two amazing staff! Anita (night auditor) & Philp (guest agent) they were very welcoming and made myself and kids feel at home! I would stay at this hotel every time we come back to visit! Thank you for your great hospitality and warm smiles!

  

• khaledaf2021

  03 enero 2021
  Trash hotel management has no standards very dirty rooms 3rd class...

  The room smelled like fish and had a weird smell had to change rooms 3 times. The idiot at the front desk named Bryan did not care and said ohh well we cannot do anything. Very unprofessional and rude service hotel is trash! Never recommend going to this hotel from hell!!!!