Residence Inn San Antonio Downtown/Market Square

Comentarios destacados

• GustavoCr1969

  19 noviembre 2011
  Solo una noche ... lástima!

  Siempre me gusta el Residence y su calidad incomparable y aquí no fue la excepción. Un trato muy amable, habitaciones con todo, limpias y en excelente estado. Lo único que no me gustó fue estar en el tercer piso, por que iba con mucho equipaje y fue algo incómodo. Pero eso no fue obstáculo para disfrutar de mi corta estancia en el hotel. La ubicación está buena para trasladarse en servicio público a las atracciones del centro de San Antonio por que no está exactamente en el centro.

  

• MARCO ANTONIO A

  20 abril 2016
  Hotel muy por abajo de estandar Marriot

  No respetaron mis preferencias de habitación, la habitación tenia bichos y un papel lo que demuestra la poca limpieza que tienen, el desayuno es bueno, así como en las tardes la comida eso es lo único que salva a el hotel. La ubicación no es nada céntrica, mejor busca otra alternativa, ademas el precio es alto

  

• Juan Pablo V

  04 marzo 2018
  Muy bueno

  Muy buena experiencia, es un buen hotel. Las piezas son amplias, limpias y cómodas con todo lo indispensable para una buena estadía, cama matrimonial, living amplio con sillón cama, cocina, heladera, microondas y lavaplatos. La gente del hotel siempre muy amable. Tiene cancha de basquet y tenis, pileta y gimnasio. Esta a unas 12 cuadras del centro de la cuidad, en un barrio tranquilo. A media cuadras hay un supermecado HEB.

  

• DDK1994

  11 agosto 2020
  Residence Inn Downtown Market Square

  For a stop over in San Antonio we booked 2 rooms; 1, 1 bedroom for my dad and 1, 2 bed/2b bath which we love in Schaumburg Il. It was always top notch. So we though this would be too. Our 2 bed2/2bath had no hot eater in the kitchen. Although the dishwasher worked -still couldnt properly wash or hands or dig bowl. The couch was a ski slope with an abyss tilted so that if you sat on one side youd end up pretty close to the floor. The fireplace didnt work and I guess since its summer they turned it off- Coyle he r communicated that. One bedroom closet was missing a mirror door and one shelf was hanging lopsided on the wall. I guess since it was only one night - it was ok. But dont check in hungry because the pantry is like Old Mother Hubbards cupboard. Youd think with Covid and not offering their brand breakfast buffet theyd offer you to buy food - not just a grab and go bag. There is NOTHING nearby for dinner either. Unlike you like Pizza Hut. Nor does the front desk offer or know of options nearby. So after a 5 hour drive from DFW Puzza is as good as it gets and Im glad we brought cereal and fruit - they ran out of milk to buy - so my husband went to a gas station so we could have a decent breakfast before driving another 4/5 hours south. Wait. It gets better. The 1 bedroom suite for my 94 year old dad flooded. No one offered to help move him. I called to report the kitchen sink was leaking all over the floor. The associate asked did you turn the water off?. I had to laugh. My daughter ran downstairs to get a new key and my son and I moved my dad. Since my husband was out looking for milk.... I got an apology. That was it. So we paid for my dads room, our 2 bedroom 2 bath room and a pet deposit for inadequacy in accommodations and first service. Do the math. Not worth it. I asked in the way out ( not offered the grab and go bag and did not bother to ask) if there would be consideration for an adjustment to the folio. The nice man at the front desk Sunday morning said he was sure they would and add points. So I trusted they would. And they did not. On our way back to DFW we will overnight again in San Antonio but it will not be here.

  

• travelagentSM

  20 febrero 2021
  During a time of weather conditions causing electricity outages and no water this hotel charged a one night stay

  At check-in, the hotel had no water or electricity and was facing a computer outage. The front desk was told that check-in or cancellation was not possible at this time. The family was told they would be called if power and water came back on and they could either cancel or check-in at that time. No call was ever received so the family found and booked another hotel. The hotel marked them as a no-show, no cancellation, and charged for one night's lodging. I am not recommending this hotel based on the fact that under extreme situations they are not responsive to the needs of their customers. I am a travel agent and will not be using this hotel as a referral to guests.