Residence Inn Portland Airport At Cascade Station

Comentarios destacados

• 709sasanf

  22 julio 2015
  Fantastico

  Aunque he estado en hoteles de lujo en diferentes partes del mundo, esta ha sido una de mis mejores experiencias, faltan palabras para describir el grado de profesionalismo del personal, la gran amabilidad con la que tratan a sus huespedes.., verdaderamente los hacen sentir en casa. El hotel es reciente, habitaciones dobles muy comodas con cocina completa y equipada, caben 6 personas. Tienen gimnasio abierto 24 horas , lavanderia completa , 2 dolares x secada y por lavada( monedas en el counter) jabon y susvizante gratis tbn...,lo recomiendo!!

  

• GNZ1013

  14 octubre 2020
  Charged for cancellation

  We had a reservation at this hotel for September 4-5, 2020. Our trip was cancelled due to Covid and I cancelled the reservation July 19, 2020. I received a confirmation email of the cancellation and it also appeared as cancelled in my Marriott app. On September 5, my credit card was charged for the one night. I contacted the hotel and was told I was a no show and therefore charged. I explained the situation and was told I would receive a full refund in 3-5 business days. I also left two voice mail messages for the hotel manager. Neither were returned. I contacted Marriott Customer Service on September 8 and was told they would contact the hotel manager and I should receive a full refund in 3-5 business days. I have contacted Marriott multiple times and have been told the hotel manager has not returned any of their messages nor responded to the case they sent electronically. It is now October 14 and although I have been told multiple times that I would receive the refund in 3-5 business days, I have not. We like Marriott and have been members of their rewards program for many, many years but am making a note to never, ever reserve this particular hotel again. It is not a good reflection of the hotel that their manager cant even return voice mail messages.

  

• OregonTraveler7

  04 marzo 2021
  Horrible Customer Service

  I made a reservation online. The property canceled (via email, rather than calling). The hotel then charged me for the stay that they canceled! When I called to have the charges reversed, Keisha at the front desk was quite rude. She made it out to sound like it was my fault for canceling, when in fact they canceled on us. I don't plan to make a future reservation at that property. The Residence Inn in Vancouver is not much farther away and the staff is super polite and accommodating.

  

• AimsMII

  09 diciembre 2020
  Excellent service by staff

  Arrived at the hotel to find it clean and staff very friendly. When checking out in the morning, I discovered I had a dead battery. A staff member named Doug went above and beyond to help me start my car, load my bags and get me on the road in a timely manner. Excellent employee!

  

• FizzyLori

  06 febrero 2021
  Robert the driver!

  Wanted to send a shout out to Robert the van transport driver for Residence Inn at Cascade Station near PDX. Our Uber driver didn't show up. We were panicking in front of the hotel when Robert drove up like a knight in shining armor. He noticed our worried faces and asked how he could help. He immediately calmed us and said he would get us to the airport on time. He even grabbed us a couple of breakfast bags from the hotel before taking us. Kudos to Residence Inn for hiring such a great employee who clearly cares about their guests! Thank you Robert!!