Residence Inn Phoenix Nw/Surprise

Comentarios destacados

• sail2fun

  11 enero 2020
  Very Nice Residence Inn with a few problems

  I spent two nights here and the property is very well maintained, Great staff and location. I was on the third floor and I could hear the people above me on the 4th floor walking around and I heard thier alarm early every morning and to me this is a problem. Also, the elevators are located only in the center of the large building and with limited parking in front of the building, you find yourself walking a ways to get to the elevator. In my opinion, they should have put elevators in the ends of the building as well.

  

• ramirezn1

  11 febrero 2020
  Very Nice Hotel

  Wow, what a nice place to stay and the bed was very comfortable!! The breakfast was one of the best of any hotel I have stayed at. Definately would stay here again. We met family from Las Vegas, NV and really enjoyed our short stay and all of the excellent accomodations. We had never stayed at a Residence Inn.

  

• louisesB2315VJ

  09 abril 2020
  Service and Kindness in a Hotel is RARE

  Thanks to this Residence Inn Marriot for making this difficult time for our family as smooth as possible. From Angie serving amazing breakfast, to all the other staff checking on us to make sure we are taken care of, ....thank you so much! Our studio room is so perfect for our several day stay. So clean and well-provided. And best of all, they welcomed our black labrador without a problem.

  

• LettyA67

  10 junio 2020
  Horrible Service

  We made the reservation online for 2 nights and when we got there the people at the front desk told us that the reservation showed it for 2 nights but they only have our 2 bedroom room available for 1, she said they can surely accommodate us for both nights. She left a note for the assistant manager for the next morning to resolve the problem. The next morning the frustration started with a different girl (Assistant Manager) that had a horrible attitude and didnt help us at all. She was cold, mean and defiant as she seemed to take joy in doubling our rate and splitting our family. Ultimately shutting us down by using the phrase Im done, Im done to everything we attempted to say. We thought she had quit, right there, probably should. We ended up leaving the Mariot Residence Inn and went to the Holiday Inn next door, where we were treated like guests.

  

• travelmorethisyear

  13 septiembre 2020
  2 Bedroom Suite

  The main complaint I had about this hotel is that the two bedroom suites are very hot during the day time. I called the front desk regarding the temperature in the room (80 degrees), but we had set it to 68 degrees. they said they would move us to another room. We moved but the same problem occurred. Spoke with front desk again and they said that in Phoenix during the day time the 2 bedroom suites normally dont cool down under 78 degrees. This is unacceptable!!! Anyways, if you stay in a 2 bedroom suites except it to be hit during the day.