Residence Inn Lexington Keeneland/Airport

Comentarios destacados

• grossnado

  01 noviembre 2020
  Business

  Terrible. Security door broken, shady dealings in parking adjacent to the side of the building in the parking lot, trash not collected, linens and towels not replace on request, bugs on the the floor, pullout bed filthy and worn, carpet underneath not vacuumed; upon arrival, noted the shampoo bottle empty, when front desk was notified, the gentleman stated the hotel reuses the same bottles because supplies are low, "and other guest are more demanding" this is not good especially amongst covid 19 pandemic; no house keeping in sight, loud noises throughout stay, front desk not wearing masks, or wearing under their nose, money left out on counter behind front desk;

  

• 351cf

  09 noviembre 2020
  So disappointed

  Residence Inn used to be the standard bearer against which we measured all other hotels. Our first room, the light inside the door did not work. Then discovered that the TV did not work. While trying to get the TV to work, found a 13-month old TV brochure behind the credenza with some dust bunnies attached. Jordan graciously moved us to another room. The next room, at least the TV worked, but the light in one of the bathrooms did not work. There is no selection of TV channels and the WiFi was not strong enough to stream Netflix. The sofa sagged terribly. Breakfast was VERY disappointing. Some cold bagels and muffins, they did put out some hard-boiled eggs while we were there. Marriott is really overcharging for this brand. Even the common areas are not kept up.

  

• Fal L

  16 noviembre 2020
  Lovely staff and property making guests safe!

  Lovely staff and property making guests safe! They make sure masks are required. There are masks available and there are sanitizing wipes available too when you first walk in. The room are clean and big. The tvs offer cable and Netflix. Theres a kitchen. No oven. But theres a microwave. Free parking and handicapped parking available. There is continental breakfast with all breads wrapped individually. Coffee available too. I had a large two bedroom suite. One king in one room and a queen in the other. I have never stayed at a hotel with two bedrooms! The staff is lovely. Especially Jean and Richard. They treated my mother and I like royalty. I recommend this hotel.

  

• mattpO9598SA

  28 diciembre 2020
  Guest beware - unsafe parking lot

  I stayed at this location for two months during a job relocation. During that time, multiple cars were broken into, including some smashed windows. The staff refused to take any action on the matter, stating that it happens often. Take caution when staying here as the location may be unsafe.

  

• 932LORIH

  14 febrero 2021
  Dirty-Dirty-Dirty

  This is a 3 story hotel... No Luggage Carts!!!! This place is pet friendly and poop friendly!!! Not one person cleaned up after their dog!!! The first impression... cigarette butts around the side entrance door, the glass on the door was dirty as well as the hallway! The room was Dirty!!! We had just picked up a new puppy on our journey home from being on the road 45 days... this hotel room was the dirtiest place we stayed! My new puppy found dog food around the base of the bed from a previous visitor!! They havent cleaned behind furniture since it was placed there!! And they had the audacity to charge A Pet fee... looks like the room wasnt properly cleaned!!