Residence Inn Irvine Spectrum

Comentarios destacados

• steve30campos

  27 septiembre 2019
  NICEST RESIDENCE INN I HAVE BEEN TO!

  This place was great! Great quiet location. Bathrooms were modern and the best that I have seen at an RI...best shampoo, conditioner, and body wash out there. The TV was also great. You could swivel it to watch TV in bed or swivel it back while sitting on the couch eating snacks.

  

• Ligaya72

  27 octubre 2019
  Overbooked us

  We booked this hotel, and I sent my husband to check in. We were told they were booked for the night, and we paid by rewards points, so he inquired on getting us another place to stay. Originally they were going to just turn us away, and not honoring our paid for reservation, or letting us fend for ourselves for the night. They eventually rerouted us to another hotel and honor our paid for reservation, but we were not happy overall.

  

• lorenwebb

  06 noviembre 2019
  Good Room, Grounds Need Work

  I had a business meeting in Irvine and my boss booked this facility. The rooms were well appointed and updated. The AC in my room was loud and cycled way too frequently as the fan speed was either super high or off - therefore the temperature swings in the room made staying comfortable in the bed difficult. I spent time either under the covers (AC on) or out of the covers (AC off). Also they need to power wash the grounds and trim the trees.

  

• T5155IMkevint

  20 junio 2020
  Poor Customer Service

  The room was dated compared to other hotels in the area for the similar price point. In addition, my room did not have a working television. What really surprised me was the poor customer service at this hotel. I called twice to discuss an issue with billing, the first time I was placed on hold before even getting a chance to get a word in. After waiting for over 15-20 minutes without an answer, decided to hang up and call at a later time. Called the second time later during the day and spoke to a supervisor who did not help me with the issue whatsoever. Im a Bonvoy member and have had good experiences at Marriott hotels, but this hotel is definitely one I would avoid. Just a note there are many other hotels around Irvine area so Id suggest to look elsewhere.

  

• Jamie N

  07 enero 2021
  Terrible Guest Service from the Desk Clerk Rachel

  I'm a Titanium Elite with Marriott and I have never been so harassed or treated so disrespectfully as I was by this desk clerk. I extended my reservation the next day and she told me I needed to be at the desk to swipe my card by 6pm. At 6:02, when I was getting ready to go to the lobby, Rachel called my room and told me I had to check out because I wasn't up there by 6. They had already charged my card and the room was already paid for another night. Most Marriotts don't even make me come back up to swipe a new card. I really couldn't believe she was telling me I had to check out at 6:02 pm, after I had already paid for the room and was only 2 minutes late heading to the desk. She was extremely rude and demonstrated very poor customer service skills. I would definitely not want this woman talking to any of my customers. She made me very uncomfortable and I will never go back there again.