Residence Inn Fremont Silicon Valley

Comentarios destacados

• momandme2015

  29 mayo 2019
  Decent and fairly priced. Cozy rooms. Lots of restaurants, markets and other hotels nearby.

  I had two encounters that positively lifted my stay there. One was the welcome and reception of Ramone(sp?) at the front desk and the other gal accommodating him (her name?). There was a person or two in front of me and he quickly said he would be with me (letting me know I was not being ignored). He helped me with a smile and conversed as to loosen my "ugly demeanor" as I had just driven 6 hours to this facility which made me crack a smile and loosen the "fun and happy" in my personality that I had buried while driving in awful traffic to get here. Then in the middle of the night something 'interrupted' us had happened and our sleep was disturbed (without getting into detail) so I called two days later (as I was thinking about it and still not in feeling good about it) and spoke to another female clerk (who handled it correctly by saying the right words and understanding my situation...she got "Christine" the manager on the line and instead of me repeating everything, in a nutshell (made it better) and made up for having a disruptive sleep/stay that night and still feeling bitter about it. The manager was understanding and they handled everything well and professionally. That is what matters in the hospitality business (as we all know it is not an easy business to be in), as this hotel cares and knows how to do things right.

  

• mlkarny

  03 junio 2019
  Worst Experience in a Mariott property in years

  I am a longtime Mariott member and a "road warrior" ( a business man who spends most of his time travelling). I only stay at Mariott properties for my work and usually my experience is good to excellent. I checked in last night at 9pm and I walk into my "penthouse" room (i.e. double floor) and the temperature on the thermostat shows as 76F. I try to fix the thermostat and neither the a/c nor the fan worked. I called the front desk asking for maintenance but was told that "maintenance went home for the day" but filed a maintenance request. I went to bed and didn't sleep well because the room was too warm. I called the next day at 5pm from my job site to check on the situation. I was told that maintenance arrived that day and that supposedly "the a/c was left on at 50 and that the pipes were frozen and the A/C couldn't be turned on yet". I asked to talk to a manager and I was told that there was " no manager on duty. They all went home". When I challenged the young lady on the phone, I was told in no uncertain terms there was no "manager on duty" at night or in the evenings and that the front desk folks on site were supposed to "handle any emergencies or situations". I called again at 7am that morning to make sure they fix the air conditioning. I return to my hotel room at 6:30pm that night, expecting the room to be frigid cold since supposedly the a/c kicked back in and "froze the pipes". The temperature in the room was 78F and humid. I called the front desk to complain again. They stuck to their story and offered to move me to another room, but a studio, but they "would lower my rate to the studio rate." Since the A/C evidently couldn't be fixed within a day, I had to accept an inferior room and move my stuff to another room. No staff member offered to help me move my suitcase or offered any compensation for the inconvenience and the room downgrade. I realize this hotel is often sold out so my review will probably fall on deaf ears. There are two major issues with this hotel: 1) This hotel cannot fix a simple maintenance issue within a day. 2) The hotel does not have a "manager on duty" during evening and night hours As far as I'm concerned, this hotel falls below Marriott hotel standards. As someone who has spent 73 nights in the last 5 months in Mariott properties, I am incredibly appalled by the level of service at this hotel

  

• NakedOnTheBalcony

  20 agosto 2019
  Typical 1st generation Residence Inn

  My room was clean, front desk was helpful and efficient. The Mix was a big disappointment as usual...I'll take this chance to address "the mix" as a concept at all RIs...they used to be a light dinner and drinks 4-5 nights a week...but over the years has been scaled back to Monday and Tuesday and occasional Wednesdays. And the offerings now are bottom of the barrel in terms of both quality and selection; Homewood Suites does a much better job with their evening social. Back to Fremont...good location, clean rooms, not bad at the right price.

  

• radman143

  04 marzo 2020
  Happy Hour and a Suite

  I was staying just one night for business and was very lucky to roll in right when happy hour began. Drinks, food is a great way to welcome guests. I was lucky to get upgraded to a two bedroom suite, however I wish I was staying longer and had my wife and kids with me. Two bedrooms and a full living room with a kitchen was kind of a waste, but I really enjoyed the luxury space. I was extremely happy with my stay and next time hope to bring the family.

  

• nayjah

  21 julio 2020
  Horrible hotel, horrible service

  This hotel is BY FAR the WORST hotel Ive been too & its VERY expensive for no reason what so ever. I would have preferred staying at Motel 6 then this hotel. Heres why . 1. They had duck tape on the walls holding the wall together. 2. They had Super dusty fans (which I am highly allergic to) 3. The bathroom toilet paper roll holder was completely broken 4. The showerhead was unattached from the wall 5. The TVs didnt work 6. The phones didnt work so I had to use my phone to call up to the front. 7. The oven was broke 8. Room service was horrible no one came to assist us whenever we called we had to go down there to get any items we needed because they said they were not going to come out and give it to us. 9. There was a ring around the tub as if someone took a bath and the room service never cleaned it. 10. There was a dirty rag in the sink. Honestly the list just keeps going on and I honestly believe that this hotel isnt worth a dime keep in mind the deposit is $1000 . Oh but they dont tell you that until after you decide youre getting the hotel and youre actually there because they said they dont have to tell you until you get there. I am basically writing this review because I feel like for the amount of money this room cost you can get you something way better with great service.