Residence Inn Detroit Pontiac/Auburn Hills

Comentarios destacados

• ctmalc

  19 agosto 2019
  Great Place to stay. Terrific staff.

  My family and I stayed at the Residence Inn for 12 nights while my daughter attended the Euro-Peds physiotherapy clinic across the street. With such a long stay, we got to know some of the staff members there who were really terrific. They were incredibly helpful, very professional, and sincere. We did not have a single negative interaction with a staff member. We stayed in a two-bedroom suite that was very nice. There was a good-sized kitchen with fully functional appliances. The bathrooms were clean. The living area was comfortable. Our kids loved the pool. The breakfast buffet was terrific. It had a wide variety of choices and changed from day to day. The outdoor patio was nice and relaxing. The hotel was easy to find and right off the highway - perfect location for us, directly across the street from the clinic. One small item of note is that there were a lack of special needs assistance automatic door openers at entrance. There was one at the main building with the front desk, but none on the building we were located in. Our daughter uses wheeled devices to get around, and it was difficult to maneuver through the doors if there was only one of us with her. Certainly not a huge deal, but if this is destination of choice for families attending the children's physio clinic across the street, it might be a nice addition for families and children with special needs. I would still highly recommend this hotel to other parents whose kids are attending the clinic across the street. We intend to go back to the clinic for more physio treatment for our daughter in two-week chunks. It's nice to know that we don't have to look for another place to stay - we've found our spot for future trips. As previously mentioned, the staff were extremely pleasant and helpful. A special thanks to Janaye, Lee, Darryl, Stephanie, and Sondra who helped make our extended stay very enjoyable and as smooth as possible and really made it seem like a home away from home. Sorry to anyone I left out - they were all terrific.

  

• meezerfan

  21 agosto 2019
  Old, noisy, and plumbing issues

  This is not what I was expecting based on the reviews. The hotel is made up of several separate buildings, so you check in and then possibly need to walk/drive your luggage to your room. As it turns out, my building was having plumbing work done. There were massive tanks (water heaters?) just sitting outside the entrance. The floor was terribly dirty. In the room the water was off and on and then sputtering that evening. On top of that the inside is somewhat run down. The fridge made a ton off noise all day and night. Just not very enjoyable.

  

• Lindsay48947

  06 noviembre 2019
  Travelling in a large group on tournament

  The hotel is slightly above average. Their rooms were neat but they have several small buildings on the property. Several families went as a team, but we were all separated in different buildings. It would have been nice to group us together. They have free breakfast buffet in the morning with some food choices like cereal, toast, scrambled eggs, sausage, bagels, waffles, yogurt and fruit. They only stay open until 9am on weekdays and 10am on weekends, so you cant sleep too late or youll miss it!! They have a basketball court, a gym, a pool and a fire pit to sit near. Overall decent hotel.

  

• Donna878787

  25 mayo 2020
  Unwelcoming

  Everything about my stay was great except an employee and her passive aggressive attitude. Sondra checked me in and gave great service but when she checked in the gay couple after me I noticed a change in attitude and customer service, as a member of the lgbt Community myself I know in future I will stay somewhere where me and my partner will be accepted and treated to the same service as anyone else.

  

• EsdaPup

  25 junio 2020
  Good location but bad experience.

  With the traveling I do, I prefer the home like feeling that the Residence Inn gives. Even though it was a little out of the way, I chose this location for its proximity to the highway and its high rating I saw. Its also, sadly, probably the last time I stay there. Check in was very easy, and I was given a room in the next building over from the front desk. The bed was very soft, everything inside the room worked, and I was happy with the television and the WiFi. Thats where everything good ends. The next morning, I stepped out of the room, and the overpowering odor of burnt marijuana hung in the hallway, and in the entry doorway, to the point where I was getting a significant headache from smelling it. A phone call to the front desk resulted in nothing (so it seemed) being done, so I went over to the front desk and reported the odor a second time. The young lady did go to investigate it, but the third employee said nothing could be done about the situation. (The second employee did indeed smell the burnt marijuana odor) Also, there were several bags of garbage in the hallway outside another room, which appeared from a resident having a party. Between the marijuana stench and the bags of garbage outside the other guests room, it really wasnt worth the room rate I paid for the room. Would I stay there again? Probably not.