Residence Inn Dallas Plano

Comentarios destacados

• MaryJSQ

  31 octubre 2016
  De mi casa para una casa! (de casa a casa), es decir como en casa!

  Hablamos de un Hotel sumamente acogedor, dos edificios, mas el principal donde se desayuna y haces el Chek in/out . Las instalaciones son muy asequibles para niños. Gente muy acogedora, amable, atentos y profesional. Es nuestra segunda visita y cuando le dijimos a mis hijos que vendríamos a pasar algunos días de vacaciones se pusieron super contentos, por tanto se volvió nuestro sitio preferido y de referencia. Comida de calidad y variedad. Se esfuerzan en limpieza, actualizan y trabajan por mantener las habitaciones e instalaciones en perfecto estado. Cuenta con piscina y pista de basket bastante grande para la media de los hoteles que la ofrecen. Solo le faltan poco de luz cuando el sol marcha o se va. También tiene gimnasio con cintas para andar/correr y steps, también pesas con su correspondiente silla. Sitio suficiente para aparcar. Cocina completa con su nevera limpia, micro. y en funcionamiento. Tiene una gran habitación para lavar ropa a mano y dos maquinas de lavar y dos de secar ropa cada edificio. El personal atiende de inmediato algún llamado para solucionar o atender algo que falte o se estropee, eso si es atención de calidad al huésped o cliente. Muy bien ubicado, tiene acceso por varias calles, especialmente a una principal en donde te lleva a grandes centros comerciales, bus, gasolineras, tienda de marcas etc Muy buen servicio de Internet gratuito en todas las instalaciones del hotel. Gracias por hacernos sentir como en casa!

  

• travelmakesUrich

  25 octubre 2019
  Outstanding customer service on property. There was a problem, they fixed it, done.

  The mark of a well-run establishment is that they understand customer service, and this place does. We had a problem with our room, and when I brought it up to the employee at the front desk she did EXACTLY what you'd want her to do in that situation. She apologized that we'd had a problem. She offered to get us a new room immediately. She called to have something done about the room. And then she made it right (gave us bonus Marriott points). We had a different problem at a different property (still Marriott) in another state recently, and they refused to accept responsibility, resulting in our referring it to corporate. (Corporate saw it as a problem, took responsibility, and saved the day.) This place trained their people, gave them some authority to handle things, and avoided corporate ever having to know there was a problem. BIG kudos to Residence Inn Dallas Plano/Legacy. They also had a nice breakfast - lots of choices, room to spread out and read the paper. Five stars, despite having had a problem - because they handled it like a boss.

  

• Venture542302

  03 diciembre 2019
  CAN'T BELIEVE THIS!!!!!!!!!!!!!

  Made a reservation over 3 months ago for the week of Thanksgiving. On the web site it tells you all about the parking fee and .07 percent fee no where does it address if you pay with cash you have to make a $300.00 deposit plus however many nights you are staying nor does it tell you about the extra fee for incidentals. I would you think if you are getting your money upfront that would be o.k. After driving 6 1/2 hours to get to this place that I stay at a couple a time a year to be told I have to give them over $600.00 for a studio room is crazy. Being a rewards member will never stay at this place ever again there is nothing special about this place really for me it was just the location was good for where I was visiting but I will gladly drive further for better accommodations and service even if I have to pay more. I had 3 other family members book room with you. One you tried to charge again for a room that was prepaid the other you tried to charge for 3 nights when they were only staying 1 night. I don't know what has happen to your staff but clearly something is off as I said we come to town a couple of time a year and have always stayed at this location but after this no more. Very, Very disappointed.

  

• Craigh-KRPH

  09 agosto 2020
  Very attentive staff, slightly dated.

  For the price the room was better than expected. Staff was extremely accommodating, including both early check-in and late checkout. Only problem was the AC couldnt keep up with the outside temps which led to an uncomfortable, stuffy night.

  

• wanderlustlover

  25 noviembre 2019
  Excellent & attentive staff; excellent customer swrvice

  Always attentive to customer needs. I left a few items after check-out in the drawer and only remembered them at the airport. I called them when I got home and requested that they send them to my address. They did promptly with their next courier pick up date and time. The staff even sent me a shipping tracking number. Front desk, breakfast staff, maid service all excellent.