Residence Inn Cherry Hill Philadelphia

Comentarios destacados

• J M

  25 noviembre 2019
  BEWARE STAY AWAY!!

  ABSOLUTE WORST "HOTEL" STAY AWAY! We were pre booked here for a soccer tournament this past weekend through a company called Titan Travel. After arriving we went to our room in building #2. We looked at the mattress as we do on all our trips, and it was disgusting with Urine stains all over it. We went to the front desk and the staff gladly accommodated us with another room in another building. Upon checking the mattress in this room, it was worse than the first. Back to the front desk with pictures and videos we took and the friendly staff agreed and also stated they would never stay in a room of that condition. They gave us a third room and not only was the room worse, it had pubic hairs all over, on the mattress, bathroom sink, floor, shower and the toilet had urine and toilet paper in it. Then the pullout couch was full of crumbs, and food particles. Not to mention the kitchen was disgusting with grease and dirty dishes. They then said they could not accommodate us as they had no more rooms or staff to clean the existing rooms. We decided to leave and book at another hotel. On our way to the other hotel I recieved a call from their general manager who was not on site. I explained the situation to her and she stated the mattresses are disinfected and the urine stains are acceptable. Also the hairs all over the sheets are commonplace in hotels. She further stated that if we did not stay there, my daughter would not be able to play in the tournament, and she was emailing the tournament officials to make sure my daughter was ineligible. She was rude and refused to do anything to fix the rooms. I called American Express and they were happy to dispute my no stay. I will not be paying anything to this dump. With that being said, we left, stayed at a local Holiday Inn Express that was amazing and most of all CLEAN!! I'm going to try and post pictures and videos of this disgusting hotel so anyone thinking about a stay here will know what they're walking into. If anyone would like more feel free to ask and I'll gladly email them to you. Bottom line is STAY AWAY!!!!

  

• 430kamleshj

  12 febrero 2020
  Very Good Stay

  We stayed at this hotel last week and really enjoyed the hospitality of staff. The place was quiet, away from noise and traffic, but also not far from highways. This made it possible to visit nearby places with ease.

  

• susandU6987TC

  31 julio 2020
  Very Disappointed

  Highly disappointed in our stay at this location. Spoke with a Front Office Manager about the awful experience (too many things to list here) and did not receive any type of follow up whatsoever upon checking out. Staff was not very helpful and very quick to send us on our way, rushing us through the check-in and check-out of our stay. I would definitely not recommend staying here to any of my family or friends.

  

• 277erikaz

  03 febrero 2021
  A+ Customer Service

  The manager Maya went above and beyond to help us and accommodate many questions and requests. Very personable. Flexible with check in and check out times which is a big plus. Excellent customer service and warm staff. Makes a huge difference.

  

• ajw614

  18 febrero 2021
  Absolutely disgusting - urine on seats

  We moved here from another hotel thinking it would be cleaner (we had issues in the previous one. WOW. This place is even worse. I would have expected more from the Marriott brand. The bathrooms were filthy; lucky we had bleach from our last hotel experience so we could use it to give the bathrooms a full clean. The upstairs one had actual urine drips on the seat. Surfaces were generally clean but the walls and fridge are filthy and had grime and actual chunks of food on them. The bed linens and towels were thankfully clean. What the actual f. Has anyone in New Jersey heard of bleach? Are all hotels like this? Id expect this at maybe a seedy highway motel but not here. Cleanliness during a pandemic should be top of the priority list!!!!!!! The last thing you want to do when you move into a hotel is to have to clean the whole place. So annoyed, and paid a lot for this experience!