Residence Inn by Marriott Amelia Island

Comentarios destacados

• Jeco117

  05 octubre 2015
  Buena ubicación y amplia habitación

  Me hospedé 3 noches por negocios, el personal del hotel es muy amable. El hotel cuenta con piscina y las habitaciones son amplias y cómodas. Queda relativamente cerca a la playa (300 metros aproximadamente) y muy cerca de un restaurante de comida española super recomendado (La Mancha). Tienen servicio de shuttle con personal muy amable que responden cualquier inquietud sobre los sitios a visitar, este servicio está disponible de 9 am a 9 pm. La habitación donde me hospede (127) cuenta con nevera, estufa, horno microondas, horno, en fin...me parece que está muy completo. El desayuno está incluido, aunque no es muy variado: leche, huevo, pan, pancackes, frutas. Para el transporte desde el hotel, en el horario no cubierto por el shuttle, hicimos uso del servicio recomendado por el hotel (Daniel's Transportation) y nos fue muy bien.

  

• patrickoT1708GC

  01 noviembre 2020
  Fleas

  Stayed in room 312. Started having red marks on myself and kids after first night. On checkout asst. manager came up to room and saw 5 fleas dead in sink and said she would refund all points and free night award we used to stay there as manager was off. As it happens, I spoke to the manager and he decided he would not give our free night award back because he thought this was an outside problem, even though we had fleas jumping on us on the bed.

  

• Tripper4Life

  20 noviembre 2020
  Should be better

  You come to expect a certain level of quality from the different brand names. I expect residence inn hotels to be very good. That is not what I got. I thought the staff was very friendly and the lobby area was nice. There is a fire pit out back and it is sort of nice. What wasn't nice, the BEDS. Average at best, The broken TV. Vertical lines on the television. Did I mention that the beds were average. Should be better with that name on the front of the hotel.

  

• HarvestHill10

  23 noviembre 2020
  Amazing Customer Service

  I have to give a shout out to this hotel. We always stay at Marriott Residence Inns because we have to get a two bedroom suite since my husbands snoring blows the roof off and Im a light sleeper. Marriott has the nicest 2 bedroom suites. I rarely do a hotel review but I have a special reason for reviewing this specific Marriott. It was beautiful and in the heart of Amelia Island. The rooms were clean and modern. But the best was the staff. Specifically a woman named Robyn. I discovered the night we got home that I had left my medicine in the refrigerator in the room. I called the Marriott and Robyn answered the phone. I explained that I had left my meds in the fridge and would they check. She told me she would personally check the room and get back to me. She told me that because of Covid they were not renting the rooms out right away but letting each room sit for a few days. I anxiously waited for her return call because the medicine was quite expensive and needed to be refrigerated. So if someone would have moved it, like a cleaning lady, that would be trouble. She personally called me back, found my medicine, and told me she would ship it to me. I gave her a credit card number for the shipping and she overnight shipped the medicine. I had ice packs and packaging in the refrigerator and freezer but she found a box and she packed it well. How many places would go to this much trouble with so much care for their customers? I dont think many. Thank you Robyn so much for caring and for your efficiency and time. Kudos to Marriott for this amazing employee.

  

• windfair

  06 marzo 2021
  Great Location!

  We stayed here in 2019 and enjoyed it so much we had to come back! Great location and amenities. We were upgraded to a one bedroom suite, and I really appreciated the extra room! Because of COVID-19 there were some operational changes, but they still offered a really nice breakfast to go. The ladies who worked the breakfast area were very nice and accommodating. Housekeeping had to be requested, it was not scheduled daily because of COVID. There was some delay getting clean towels. We thought the procedure was to put out our dirty towels by 10 am and get new towels delivered, but that did not seem to work for us. However, we could get clean towels if we went to the front desk. You take your trash to the area by the ice machine. To get additional dishwashing tablets you go each night to the front desk and request. Hand sanitizer was available in multiple locations. Overall, a very nice stay and we will be happy to go again. There are great walking trails right behind the hotel and it is a short walk to the beach.