Residence Inn Birmingham Hoover

Comentarios destacados

• veronica d

  13 noviembre 2018
  excelente tiene todo para ser tu hogar

  la atencion, la limpieza, el mantenimiento es espectacular. El desayuno tambien. Podria solo mejorar la atencion de las mucamas Completo, podes lavar , usar el gym, tener tu cena gratis de lunes a jueves y todo cerca, obvio en auto

  

• Hdsmithfnp

  17 julio 2020
  Lacking covid 19 precautions

  My family and I always stay at this hotel at least once a year on the way to the beach. We were on the fence about staying in a hotel given current times with pandemic going on. However, since we had really enjoyed our stay in this hotel prior we went ahead and booked... big mistake. As I entered the hotel lobby there was a sign which stated that a face covering was required. My family and I had ours on. We walked into the lobby and none of the hotel guests had on face coverings and there were about 20 people packed into the lobby right on top of each other. When I asked the lady at the front desk if masks were required she told me that they were supposed to be wearing them but they werent. I reached out to customer care and the man I spoke with on the phone offered no solution other than telling me personal stories about his sons friend having Covid. I emailed customer care and I was assured that someone from hotel would call me and take action. A lady called me today from the hotel and just told me that they couldnt implement mask wearing, then she proceeded to tell me a personal story but offered no solution to me. Sadly, I am done staying at Marriott hotels for forswear me future. Im very disappointed that my familys health (or health of the general public) is not valued enough to improve the situation.

  

• GoldnJustus1

  23 agosto 2020
  Do not take up Residence Here

  I gave this hotel an "excellent" rating. It was an excellent example of what you should avoid when you are looking for a hotel. The bathroom was absolutely filthy and in need of immediate repairs. Further, the person who rented the room before me obviously thought the same thing because they left a note saying as much with a bottle of some sort of cleaner. I mean it appeared as though the room had been serviced but the bathroom not cleaned, apparently on more than one occasion. I continued my stay because I did not have any alternative and I didn't check the bathroom on the first night because I stayed with a friend at the Renaissance.

  

• MRuffine

  02 septiembre 2020
  Great Hotel!

  I flew down to Birmingham the week of August 24th. I chose this hotel because it was centrally located to my relatives in the surrounding area. The hotel was extremely clean and the staff very friendly and professional. The suite style setup was very useful since I was traveling with my daughter. Plenty of space and very comfortable. Plenty of restaurants and shopping in the immediate vicinity and very close to all the major freeways. You can be almost anywhere within 20 minutes. All covid precautions were followed and I felt very comfortable staying there. I come from NJ so I am used to very stringent restrictions. I would definitely stay there on any return trip. Thank you to the staff for being so friendly and warm during our stay!

  

• E_TNgrl_W_NCboy

  16 febrero 2021
  Amazing Customer Service

  We stay at the Residence Inn in Hoover often for work. Almost two weeks after one of our recent trips, I realized I had left several valuable pieces of jewelry in one of the drawers of our hotel room. I called and spoke to the manager, Teressa, who was able to find my jewelry. A housekeeper had turned it in. I was over joyed! Teressa kept the jewelry safe until we could pick it up. We appreciate the honesty and customer service we received at the Residence Inn in Hoover and will definitely be back.