Residence Inn Austin Northwest/The Domain Area

Comentarios destacados

• Joanmdaley

  07 marzo 2020
  Lovely comfortable room

  Stayed a week for business and loved the hotel! Picked this location because it was near the office but would stay here again for the amenities and friendly staff. Also very close to the Domain shopping area with lots of restaurants. Loves the room with the large shower and nice desk area and kitchenette. The breakfast had many options.

  

• TurboTravelerTasha

  01 agosto 2020
  Excellent location and staff!

  I stayed here for 4 nights and loved it! The rooms were very clean and had a nice view of Austin. Full kitchen with fridge and dishwasher so I saved money with grocery shopping. The domain is 8 min walk or less so you have a huge variety of restaurants and shops (bars are still closed). Topgolf is next door so the location is perfect. 3 min drive from St.Davids hospital. Nice pool and gym. My Dad loved the BBQ grill/pool/free parking. Only improvement would be the breakfast. It's a grab and go with muffin, apple and juice. When I came down at 1030 am, they were all gone. Maybe extend the time for us night owls? Other than that, I really enjoyed my time here and will definitely return! Btw, the staff were very friendly and helpful! Shoutout to Darius! He's so nice and engaging! Thanks for everything!

  

• jane981422

  03 agosto 2020
  Too many compromises

  First, this is a relatively new/refreshed RI with nice rooms. However, someone made the decision to make all the rooms the same. So, if you like a studio, you'll love the hotel. Want something bigger? Not available. Trying to use your status to upgrade? Nope. Next, what makes an RI and RI is the breakfast and afternoon snacks. Well, with COVID, forget about either. You get nothing other than free muffins and apples in the morning similar to a Comfort Inn. Coffee? No. Use the crappy in-room coffee maker and coffee. Creamer? Better like powder as that's all that's available. They could do so much more to ensure that there was a higher level of food consistent with an RI experience. Making it look and act like a Comfort Inn is not going to cut it. As well, they should be far more upfront about the fact that all rooms are the same. If I had known that, I would have chosen a different hotel.

  

• JDSoui

  15 noviembre 2020
  Comfortable Room With Street Noise

  The hotel and room was comfortable and staff, friendly. The bed was comfortable and walk-in shower convenient. The only drawback was the street noise from vehicles. The location though is ideal and next to the Domain.

  

• Zeroproblems54

  30 diciembre 2020
  Horrible Customer Service/Zero Professionalism

  Reservations was made, requested early check-in, totally understand that it is not a guarantee. Arrived at the Residence Inn clerk informed me room was not ready, but I would get a phone call once ready. I received the phone call at 2pm. Arrived at 2:20 only to be informed by the same clerk that the room was given to another guest. The manager Carmen started in a nasty condescending manner that early check-in is not guaranteed, which I was well aware. Manager did nothing to resolve the situation. I canceled entire reservation, and will not be using Marriott in the future if this is how they treat customers that have been loyal for year's. The end!