Residence Inn Auburn

Comentarios destacados

• LyseH6

  06 enero 2020
  Great stay in Auburn

  The room was very clean and spacious. The hotel is in proximity to quality restaurant in Auburn and Lewiston. Great for parents and students visiting the Bates College campus. It is my favorite place to stay when I come to the area.

  

• dlmarchand

  22 marzo 2020
  Got a free upgrade to a two room suite.

  This was a simple one night stay. The upgraded room was very clean, spacious and had all the items needed for a long pleasant stay. Customer service was excellent. The only knock we had was we had an early departure (7:00 am) and were hoping for some of the included breakfast. They did not, however, open the doors to the breakfast area although were were sitting in the area waiting. We left at 6:45 and the area was still closed. Other than that a great stay!

  

• kellykorine

  30 julio 2020
  Roach in the Bed

  We have been customers of BONVOY for years and have always had a great stay. We have literally stayed for months at a Residence Inn in NY while renovations were done on our home. That is why we were so shocked at our experience here. We checked in to the hotel for a 5 night stay. In the middle of the night, a roach crawled onto my pillow and into my hair. I did not sleep all night. In the morning we spoke to the front desk, and while apologetic, the response was only that they were sorry and would have housekeeping pay more attention to the rooms. Not exactly confidence building in the era of COVID. We paid for the night, and promptly booked another hotel. Very disappointed.

  

• Kikik1234

  07 agosto 2020
  Great staff but 90% of guests there aren't wearing masks in the hallways

  The staff was very responsive & friendly, but our room (& our friend's room which was on a different floor) reeked of smoke. A lot of smokers seem to be at the hotel as there are cigarette butts all over the outside. Also, 90% of the guests weren't wearing masks in the hallways, in the middle of the COVID pandemic. They also weren't keeping their distance. The hotel said they could only recommend that guests wear masks... THe property location is at a super busy intersection surrounded by strip malls so there is nowhere to take a stroll.

  

• lori m

  19 octubre 2020
  great stay....clean and quiet

  we are loyal marriott stayers.. we have been in Marriotts all over the US...it was clean.. the pools was prefect and .. The staff took time to talk to us and took great care of customers.We had a small car problem and the manager gave us all the info we needed to to get it fixed within minutes..We will be back