Residence Inn Atlanta Gwinnett Place

Comentarios destacados

• Abbaay

  19 febrero 2020
  New Management makes the difference

  Our family stayed at this property for Christmas. We rented several rooms. The staff was very nice and accommodating. We had some problems in our unit. Since December I have been trying to resolve a problem with my rewards posting. Finally thanks to Amanda Baker the new GM the matter has been resolved. This hotel received 4 stars because of the problems I had. The staff were very nice and I plan to stay again now that they have solid management in place. Thank you Ms. Baker.

  

• sameoldsparks

  20 junio 2020
  Neglected

  I have never stayed in a bad Residence Inn until this one. While the site says the property is renovated, it is lacking in attention. The first thing was the elevator was out of order the entire 5 day stay. Washer out of order in guest laundry. The kitchen did not have an oven, or a toaster for cooking. Dishes from previous occupants were left in the dishwasher. No dishtowel/soap to do dishes. The television constantly shut off and their remedy was to tell me to unplug it and wait a bit, and replug. While doing this, found a roach on the table. Hardly any channels to watch. Shower took at least 7-10 minutes for warm water every time. If you should happen to check out a day early, they will charge you for it.

  

• ttill243

  28 julio 2020
  Hotel was alright

  I stayed here in July and the room was alright. The hallways smelled horrid because they had a flood i believe they said, but it was bad. The room was decent, very regular. I called the front desk to to figure out how to connect my laptop to the TV because it wasn't working while when I tried and no one called me back.I'm not sure I would stay there again. The elevator

  

• AmberBelle

  04 noviembre 2020
  Nice place to stay

  I was impressed with how clean and nice this hotel was. I had read many reviews from different sources and was worried about what we might be getting ourselves into. I was pleasantly surprised that many of the reviews were not our experience. We stayed in a 2 room, 2 bath with living and kitchen suite. The beds were extremely comfortable-I loved the bed! Bathrooms were small but nice, updated and very clean. Toiletries were nice quality and full size. Water pressure was adequate and heated up quickly. Kitchen was stocked with essential items like plates, cups, silverware and the staff at the front desk was wonderful in getting us anything that wasnt in the room. All employees we interacted with were very professional and friendly. They were also very upfront with Covid restrictions (not coming in to rooms for cleaning daily) but anything we needed towels, trash changing, vacuuming all we had to do was ask. Grab and go breakfast was available in the main building and was a nice selection for again COVID restrictions. Oh and the coffee was good, not yuck like so many other hotel breakfast areas. We stayed a week and would stay here again in the future.

  

• ericAdvisor123

  25 febrero 2021
  DO NOT STAY HERE EVEN FOR A DAY!

  My girlfriend and I came from NYC to help a family friend whos husband just passed away so we offered to drive a UHaul of all her stuff back to Brooklyn, NY. We flew in Friday and stayed there overnight to drive back home 7am the next day. Someone stole our UHaul the one night we were there. We STRONGLY feel that the hotel was in on it, they have 0 cameras on the premises, they did not take our card for incidentals, their patrol service ends at midnight when most crimes happen during at night not during the day, did not give us a parking pass, and were the only people on earth that knew we had a packed 26 truck arriving for one night. Its like we were there as ghosts! The floor manager that checked us in was also from NYC and told us that the spot its in was okay (end of lot by the road with bad lighting) and the general manager Amanda Baker is the rudest most inconsiderate person in the whole hospitality industry. Not only did she do nothing to help, she harassed us by constantly calling us to check out or extend our stay, said she has no responsibility to protect her guests, and after the women came and cried that all of her deceased husbands belongings were in that truck Amanda still asked for a card to extend our stay and threatened to call police and say were trespassing. A grieving woman she wanted to call the cops on. Amanda and her staff do not wear masks even when confronting people face to face, she is the most arrogant and heartless manager weve ever encountered and I truthfully urge you and your family/friends to follow her advice to us and stay anywhere else, you are no longer welcome here, and there is even a hotel across the street go there. I hold back cursing whenever I think of her and this place so please know this is a real review from the weekend of 2/19/21 and there is no reason for whoever reads this to still stay here. They dont protect you, their own employees, and even if your partner gets murdered on premises not only is there no video help they will call you to check out or extend your stay. Ruthless people that dont care about anything but money. Might as well rest assured across the street where theres cameras and at the very least a mask-wearer not getting potentially every guest sick with her lack of judgement. Thanks for reading and dont ever stay here. Please.