Renaissance Phoenix Glendale Hotel & Spa

Comentarios destacados

• Spain1978-2

  30 septiembre 2008
  Confortable

  Asistí a un congreso en el hotel y en términos generales fue todo bien. El hotel es bastante nuevo y eso se nota, y tanto las habitaciones, como las camas y los baños son destacables. La parte menos agradable es que el hotel está muy lejos del aeropuerto de Phoenix y no existe servicio de shuttle de cortesía por parte del hotel, por lo que cada trayecto viene a salir por unos US55$ más propinas. Además en mi caso hubo un problema de que no funcionaba mi tarjeta de crédito y utilizaron una de débito como garantía con la mala práctica en mi opinión de cargar por adelantado nada más hacer el check in un sobre coste por encima del precio total de la estancia y es tan sólo unos días después del check out cuando regularizan la situación bancaria para ajustarte realmente a los costes efectuados, pero entre tanto se quedan con tu dinero sin consultar.

  

• KaratenomichiMexico

  05 agosto 2015
  Excelente

  Un hotel excelente en todos los aspectos, higiene, trato de todo el personal, instalaciones bastante cómodas, desayuno bufete muy completo y en mi caso buena ubicación. Espero poder regresar pronto...

  

• sterlingm577

  08 septiembre 2020
  Rude staff

  Its not often that I leave bad reviews but me and my boyfriend came here to stay the night before going on a hike the next morning one we had planned for a while. We got there and were greeted by the front desk and got our room after a long drive and where exhausted. Our rooms toilet and some light where broken but we where to tired to complain and get another room so we let it be. Odd enough there werent that many people at the hotel because of covid and you would think the room would have been atleast looked at enough through cleaning to realize this. The next day we realized that we had left our parking pass at home and asked if they would help us by reprinting it. The rude lady at the front pointed us to a computer and said we could do it there. After trying and the computer not letting us login to either of our emails. We asked for help again and she told us there was nothing she could do and walked away. After paying over 200$ for a room you would think they would atleast mildly try to help us. For sure will not be back. Not worth the price for messed up rooms and bad service.

  

• TRT0429

  24 febrero 2021
  Great location with very good amenities

  We stayed three nights in a large suite on the top floor. It had a separate buffet in the morning and fresh Starbucks is offered in the hotel (not every drink of course). Room was clean. My wife utilized the gym, we hung out at the bar/lounge area and had appetizers upon our arrival. They have an outdoor area with fire but we were there during a very cold period. The restaurant has a very good breakfast with omelet station. The location was fantastic for walking into the shopping/entertainment district(note the area is loud at night if your room is on the north side facing the district - one drawback to being so close). Right next door the football stadium and hockey arena. We drove to top golf very close by. Also, drove to White Tank Mountain Regional Park which was a wonderful hike, highly recommend.

  

• sue w

  25 febrero 2021
  Dirty room.

  Bedding was dirty. Fingerprints all over the windows. Walked right out. Would not stay there or recommend this hotel. Rooms were dated. Looks like it was not updated in years. I'm a titanium member and have never seen this type of room at a Marriott hotel.