Renaissance Palm Springs

Comentarios destacados

• auntlauraj

  23 noviembre 2020
  Dont go!!!!

  This was the worst hotel I have ever stayed at. If you are booked to go I suggest you cancel. Although their website says they have an airport shuttle, they wont pick you up. Every restaurant is closed. There is no housekeeping daily. You have to call if you want towels or soap. The carpets were filthy. The spa is closed. There is no valet, no luggage service, no in room dining, and even though the sign says there is pool side service, its also closed. I called the hotels around this one and they have restaurants open. The only notification youll get is when you arrive theres an 8 1/2 x 11 piece of paper with very small font saying they will clean your room every four days. Restaurants are closed etc. I contacted Marriott Bon Voy headquarters and they said theyd get right back to me. Its been three weeks. You dont get a discount even though you might as well stay at a motel 6. Actually Motel 6 maybe cleaner. I paid over $400 for three nights and had to use GrubHub and Instacart in order to eat. I called ahead about the shuttle and they told me to call as soon as I arrived and they would pick me up. That was not true. The hotel is a mile and a half from the airport. Uber charges $28 to get there. They will pick up airline crew but not hotel guests.

  

• Socali1983

  24 enero 2021
  Was hoping to give a better review

  Let me first start off by saying a few positives : the staff is very nice and helpful. Yes restaurants are closed and limited things are available but were in a pandemic so its understandable. And plus there are restaurants near by for pickup . Now on to a few problems 1- pluming backed up in our room 4280 2- while showering the water was pooling up by the drain and the water was orange. 3-I am a smoker so this pertains to the smokers (cigarettes) they have one smoking section with is off to the side which is 100% fine but we went when it was raining and they dont have a cover over the top so the rain wont hit you. Just a small thing but in a storm it was not present. I unfortunately was turned off by the pluming and the colored water. But other than that the room was clean , AC worked well and bathroom amenities are Aveda.

  

• M2168YDsc

  29 enero 2021
  Nice for everyone

  Very nice hotel. The whole place is very clean and smells really good. Huge pool and eye candy at the pool for my teenagers. Im not sure if they are paid to be there but they were entertaining. Perfect location with beautiful mountains as the backdrop. You wont be disappointed.

  

• Marilee and Gar... W

  03 marzo 2021
  Almost a 5!

  My daughter and I did a long weekend getaway for some sun and our stay here was great. The hotel is super clean and welcoming. The staff were all wonderful and friendly. The pool bar and limited food service had just started recently and it was nice to have it available. A special shout out for over and above customer service to Shauna (Security) and Juan and Elena (pool area). We would come back in a hearbeat!! If not for noise in the hallways at night that really carried, I would have rated this hotel a 5 instead of a 4.

  

• nancyhI3281FB

  09 marzo 2021
  Tale of Two Different Experiences

  We originally booked the "luxury" Avalon Bungalows as a treat. We checked in and were put in a terrible room. Will do a separate review for that. They could not move us to another room as they were completely booked. We ended up checking out and going over to the Rennaissance Hotel. Well, even though it is a less costly lodging, the staff, amenities, and setting were far superior to the historic Avalon Bungalows. We spoke with the General Manger, "Linny", on the phone and told her of our problem. She said to come on over and that we will have a great time. Upon check-in, she told her staff to expect us. A side note is that we are Titanium level with Marriot. It did not seem to make a difference at Avalon. Rennaissance staff waived our parking fee, gave us a snack gift bag, gave us Marriott points, and "Linny" came out to say hello. They also put us in a great room that had a beautiful view and big balcony. The pool area and outdoor areas are very attractive. "Linny" was right. We did have a great time. They turned a frustrating trip into a very nice one.