Renaissance Indian Wells Resort & Spa

Comentarios destacados

• 83Willy

  04 junio 2017
  Nada especial

  Esta localizado a 2 km de Indian Wells Tenis Club . Es un hotel típico de la cadena , sin mucho atractivo especial . El sector de pileta es muy ajustado a las dimensiones relativamente chicas del resort comparado con otros de su estilo .Un grave problema es que las piletas no cuentan con sectores de sombra ( más allá de sombrillas cada 4 reposeras ) lo que con temperaturas que exceden los 40 grados lo hace muy limitante. Además las reposeras son filas muy junta entre sí con prácticamente ninguna privacidad . El sector de bar y Lobby están aceptables . La habitación es cómoda y el baño también . La TV es pantalla plana de 60 pulgadas ( muy bueno ) Tiene cancha de golf. Recepción de paquetes en Fedex tiene un costo de 10 dólares. El servicio de limpieza de habitaciones es deficiente . Uno espera más de una cadena 5 estrellas. Suerte !!!

  

• Vivienne N

  02 enero 2021
  Good hotel with big pool area.

  We stayed for a couple of nights in November 2020. Our room was # 5009. Clean and modern decor with a view of a golf course and mountains. Our room had a very comfortable king bed and a pull out queen sofa bed. The sofa bed did not have a bar in your back like most sofa beds, the bar was at the top of your head and near your feet making it more comfortable. We had to call twice for sofa bedding to brought to the room. There were COVID-19 cleaning touches in the room such as plastic on the tv remote and coffee machine, antiseptic wipes. You had to call for a hairdryer to be brought up to your room due to COVID-19. The room sleeps 4 people but there is not a lot of drawer space. The storage space in this room was not designed very well. No drawers in the bathroom and no venting fan in the toilet. The toilet handle did not work but we fixed it. The shower pressure was great. The room has sliding shutters that cover the sliding door going out to the balcony, they let a lot of light into the room in the morning. The balcony had no furniture to sit on. The room has a small fridge and a small closet. They had a huge TV with amazing color. The room had a big table for 4 people and only 2 chairs. The hotel has a huge pool area with lots of lounge chairs. The staff by the pool were great.

  

• James_Hytner

  26 febrero 2021
  Resort Day Pass Heaven

  Reserved a Copa Cabana for the day - amazing views, two large pools (spa was closed due to COVID-19 protocols). Outstanding poolside service (thanks Sandra) and poolside bar. Food menu was extremely limited due to COVID but you cannot hold that against them. A lounge chair or a cabana are a great choice. I would definitely want to stay and will be back. Felt very safe with their protocols. A true 5 star experience.

  

• MBarb10

  20 enero 2021
  Excellent hotel

  We were greeted by very friendly and helpful front desk staff. The rooms have been newly renovated and were beautiful -- color palette, flooring, art. My room had a very large deck that overlooked the pool complex. The sound of the waterfall was a treat. Covid-19 protocols were followed ad I felt very safe. Cafe Biscotti served delicious breakfast and lattes (to go, of course). I look forward to returning and staying longer next time.

  

• TucsonLocal1

  19 febrero 2021
  OK, but...

  Overall, a decent stay here but the negatives outweighed the pros unfortunately. The biggest negative here is the damn resort fee. How any resort with most of its amenities closed can charge the mandatory $31 fee is outrageous. Even the amenities that were open, I didnt have time to use and I didnt want to put up a fight to argue about it. Its so disingenuous and frankly, the charging of this fee when I used none of the included amenities ruined my stay. Also, attention to details were sorely lacking here. Cobwebs on the lights in the hallways were just one example of this. Long wait to get breakfast (30 min) was totally unacceptable. I hold status at Bonvoy and am in the área a lot, but prob would skip this property and choose a Springhill Suites in the future.