Renaissance Atyrau

Comentarios destacados

• Africa5

  04 octubre 2009
  bueno

  Ahora mismo estoy hospedada y es bueno, no creo exelente, solo bueno internet de alta velocidad si gratuito NO Y NO INTERNET INALABRICO

  

• stevemK5551LX

  24 julio 2019
  Apathetic attitude toward my concerns

  Recently stayed for an overnight business trip that included an early a.m. checkout to catch a flight. The AC was not working, there was no hot water available in the pm or on the a.m. despite reporting this issue on two separate occasions. In addition, I had been offered and decided to order a takeaway breakfast for my early departure. Upon arrive at the front desk for checkout, there was no breakfast bag available nor did the staff show any true interest in resolving the issue. They were a lot more attentive to ensuring my credit card details were details were accurate and more or less had a disinterested attitude toward the failings of the hotel. Supply of quality hotels is at a premium in Atyrau and the Marriott group (Renaissance) are taking advantage of this with their service standards.

  

• Pavel T

  16 septiembre 2019
  Worst hotel from MARRIOTT I've ever seen

  Managers are very slow, do not respond to customer requests or simply ignore emails, do not pay attention to the details of the request. Provincial town level.The equipment in the conference room is out of order. Technical staff unceremoniously comes during the conference to check the wires.Platinum package for the Banquet is very small for a lot of money. Simply - not enough food)

  

• Niterainbow

  24 noviembre 2019
  Join pray from every room and avoid inviting your local Kazakh friends to the hotel.

  The hotel is located next to Atyrau mosque so you could hear morning prays in all the rooms easily and join the pray if you wish. I was staying at the hotel for a couple of weeks during my stay. Its the only hotel in Atyrau and among Marriott chain who offers condoms as part of the mini bar supplies in every room. One thing that really has poor reflection on the hotel service is peculiar training its staff at front desk and breakfast area receives. They have certain pecking order of quality of service and politeness from high to low: expatriates from western Europe and the USA, other expatriates, native Kazakhs, Kazakhstan minorities. This even applies when big company sits at the same table. Looking at the outsider at this attitude really makes me to turn away from this place. Other pointer I have is the slow slow slow room service. Sometimes its 45 minutes, sometimes the food never comes The personnel at the sport centers sleeps and unattended swimming pool only opens up at 7 am.

  

• KLWorkerO4382RL

  09 mayo 2020
  Poor quality hotel lacking in maintenance and staff service

  The room was stifling hot with musty air, aircon didn't work properly, room temperature 30 Deg.C, windows do not open. Water in bathroom ran rusty brown. Staff service very poor. Breakfast was an absolute joke and non-existent, when I found out what was on offer (basically nothing) I just walked away, the staff just don't give a damn. I wouldn't recommend this hotel to anyone, unless you like living in very high temperature room with musty air to breath.