Renaissance Aktau

Comentarios destacados

• Linarian

  20 marzo 2019
  Renaissance

  Relaxing location close to Caspian Sea. Walkable to beach & nearby city center. Cozy rooms great for families & executives on business visits. The staff very pleasant & helpful even allowed us early check in.

  

• Glens613

  28 junio 2019
  Very satisfied guest

  We arrived late at night, the check-in was quick. There were several of us checking in that time so a staff that was off-duty assisted me with my check-in. Appreciated that he still did assist. I was upgraded to a one-bedroom suite as they said I am a loyal member of Marriott, which is a big surprise. I don't really expect an upgrade. A sweet welcome treat I should say. Had a great view of the Caspian Sea from my room as well.

  

• dguso

  02 julio 2019
  Stay one week for business

  Very nice hotel, excellent service. There is an outside pool that was not available, but there was a laso an inlet pool. The breakfast was very good. For dinner there plenty of restaurant in the coast.

  

• lesagenicolas

  06 septiembre 2019
  Take care at the water quality

  Nice hotel close to the shore of the Caspian sea. Large rooms, with all we need. Hiwever, hot water quality is not good when opening valves... Rusty water is appearing!!! After a while it desappears. Restaurant and breckfast are nice

  

• Gsoonly

  03 diciembre 2020
  Many things to work on

  Generali, this is a good place. In the past it was one of the best - and many good things still there... BUT! First of all, there is an obvious lack of trained personnel. Its not Renaissance that you know! Too many small and other mistakes, like no help with luggage, not clear explanation of the hotel options and services, not clear understanding of how to work with standard business reporting documents. But what worries most: the rules for Covid-19 here are not strict: right at my view a few people without any masks where entering and going out, and no one said a word. And its quite common for that place - only after painting attention the guard and reception started to do something , but just for a moment . Once a crazy guest left its all goes as usual . In the 3rd floor the hand sterilization was empty, and it staid empty all my stay: so no one controlling that and taking it seriously. No disinfection tunnel at the entrance or other important things. At once a question: is the room service taking it seriously? Question mark. The other point is that in such a hotel you can never see a carpet in a business room , totally spoiled with some terrible stains! But here they are, everywhere ... one last thing - better to close an open door swimming pool during the winter time, not just leave it as it is without water: the view is not good. Still - great sea view is left here, lots of things are done properly and some people at reception are trying to do their best. But this place needs attention... or take Renaissance sign off!