Ratnaloka Tour Inns

Comentarios destacados

• sagiter

  27 diciembre 2015
  Para viajeros poco exigentes.

  Hotel rodeado de jardines con una gran piscina. A unos 3 o 4 kilómetros de la ciudad, queda un tanto aislado pero acostumbra a haber algún tuk-tuk en la puerta del recinto. Aunque bueno en apariencia necesita una reforma para estar al día. Parece que los servicios de mantenimiento están ausentes. Las habitaciones son amplias y con aire acondicionado la mayor parte de ellas, pero los baños un tanto anticuados y con soluciones un tanto rústicas a los problemas que les surge. El grifo del agua fría apenas tiene caudal. A causa de una tormenta tuvimos una gotera en medio de la habitación que lo remediaban poniendo un cubo para recoger el agua y desplazando las dos camas... Pedimos cambio de habitación y en primer lugar nos ofrecían una sin aire acondicionado, al insistir nos cambiaron a otra en la zona baja, donde acostumbra a haber humedades, sin wi-fi y con el mismo problema de falta de caudal en el agua fría. La limpieza, discreta y muy lenta, pues sólo había un muchacho limpiando habitaciones para toda una planta a pesar de ver por el hotel mucho personal ocioso. Sólo un jaboncillo de útiles de aseo. Un secador del pelo inoperante porque su enchufe no se adaptaba al de la instalación? Tuvimos que pedir champoo, que no nos dieron y las toallas las suministraban en cuentagotas. Un servicio de te al que no le funcionaba el calentador de agua. Los desayunos y cenas con un aprobado alto. La piscina bien, aunque al atardecer quedaba medio a oscuras por la deficiente instalación eléctrica. A destacar, por el personal de cocina nos ofrecieron en un bungalow cercano un curso de cocina local que fue muy interesante y entretenido (previamente habíamos ido al mercado local a comprar los artículos a cocinar). Es posible visitar cerca del hotel unas minas en las que se extraen gemas de forma muy artesanal. Se pueden adquirir a los propios trabajadores, aunque lo recomendable es comprarlas en lugares de plena garantía. Hotel no recomendable a viajeros con un mínimo de exigencia.

  

• Gillian C

  25 octubre 2017
  Definitely not a place to stay at

  Oh boy, what can I say about this place. My Mom always said, if you have nothing nice to say, dont say anything at all. Sorry Mom, but I have to rant. This place was pretty bad. First thing, no king beds (they pushed together 2 twin beds). If this was the only problem, I wouldnt complain. But it wasnt. I went to call the operator to complain about the bed and the line was cut in the room. The four of us went down for drinks, it took over half an hour and three times asking to get the drinks. We had dinner there: very little vegetarian options. But besides that, it took an 1 1/4 hours to get our meals. My friend ordered a tomato and cheese omelette. She got an omelette with just eggs and onion. They didnt even take their mistake off the bill. On the last night, our a/c froze up and leaked a small lake into our room. I was very VERY lucky it didnt get my computer or other electronics. And we woke up hot as Hades. The grand finale was they tried telling us their credit card machine was down and that we had to pay cash. After about 20 minutes of arguing, they charged our credit card. My belief is that they didnt want to pay the credit card fees. The woman working the desk was friendly and didnt understand a word I said. She just smiled and nodded at me when I complained about the dinner service. The place looks like it was nice in its heyday. Now, its pretty run down. The best time we had there was giving out candy and pens to the local children and going into the city. The hotel had nothing to do with that though. OK, one nice thing, they had their own gem mine which we got a tour of. That was this hotels (and I use that term loosely) one redeeming quality. That and the gem shop. Otherwise, I wouldnt have my cat stay at this hotel. I like my cats.

  

• Kirsty S

  04 febrero 2018
  Awful

  Stayed here as part of a pre arranged your via a travel company in UK so we did not know what to expect. The rooms were very basic, very orange! The AC in the room worked, even if it worked a little too well! The air blew super cold and onto our faces in bed, when we tried to adjust the swing it didnt work so we had to manually adjust this by moving the fan on the unit! Only redeeming feature was the food which was good, even if it did take a long time to be served a drink. Do not expect much from the property.

  

• MattStev

  01 agosto 2018
  Good Place for a Night

  We stayed here on our first night in Sri Lanka. Slightly strange as we seemed to be the only guests (they had an event on that day it seems so werent accepting bookings - perhaps they forgot this when we booked?). The rooms were adequate - quite large and comfy beds. The whole place is slightly run down but that adds to the charm. The pool was good. Again, 15-20 years ago would have been fantastic but was showing its age now. The food was fantastic though. Evening curry was delicious and breakfast was great. As a place to stay for a stopover, this is an ideal hotel.

  

• Thejanei R

  21 abril 2019
  Definitely not a place to visit and Poor Service

  I went here with few of my friends for our office trip. The place was poorly managed and the most of locks in the doors are not working and when we asked about it from reception they said that's how they are. Also the lunch was good but the breakfast and the dinner was not good, the tea they gave was mostly water. The pool haven't being cleaned for days. Wash room was not clean as well. Definitely not a place to visit.