Ramada Resort Shoal Bay

Comentarios destacados

• jacicox

  23 febrero 2021
  Quality and service going downhill

  Stayed two nights in Feb 2021. Perhaps, due to Covid, many qualities and the service we've come to expect from Ramada/Wyndham group have gone downhill. Check-in was late. A fault downstairs in one of the restaurants being renovated caused a false fire alarm at around 10pm; because there was only 1 staff member at night, we didn't know what was happening, there was no fire warden, there was no clear direction/announcement or explanation. This happened again the following morning, although this time there was an announcement on a speaker. The rooms were clean and presentable enough, but could do with a good renovation. There was no tea towel in the kitchen; this is usually provided. Pool passes are required to enter the indoor and outdoor pools. The scanner/pass didn't work and we had to ask a cleaner to let us into the indoor pools. One of the spas (the hottest one) was not heated. It just feels neglected. And for a repeat visitor, it's disheartening.

  

• mazhicks2229

  24 febrero 2021
  Stale and dirty

  We have just come back from staying in a studio suite 210 white sands building we have stayed here Before a few times in the Barrington building but this time was not good as the previous reviews stated we were there the first night alarms went off we all waited out the front in our pjs no staff letting us know what was happening and this is 10 at night and no explanation the next day !!! First night I went to have a shower reached for my towel and there was a huge stain on it I called reception and the boy said thats disgusting Ill sought it out mmm I had to ask for a new towel myself the next day also I told him there was a huge Mold stain on the ceiling in the lounge room the fridge didnt work had to ask to be replaced and I had to ask for toilet paper !!! Really Ramada what is going on ??? No coffee table no lamp only one bedside lamp one lady I met in the lift said her room looked like someone had robbed it of furniture the swipe card for the gym didnt work gosh couldnt wait to get home and also I never complain ever BUT !!!!

  

• John V

  24 febrero 2021
  Probably best in Shoal Bay, but its sad.

  Arrived mid afternoon, robots at checkIn. No smiles no personality. Entry to property is grubby, and this is indicative of most of the resort. Its dated and needs to be taken over and remade or rebuilt. Never to return. Rooms spacious but very bare - in keeping with rest of property. Hand sanitizer at reception - both stations - were empty.

  

• U8601AWcatherineb

  04 marzo 2021
  Nice Hotel, Beautiful location

  Had a nice room with a beautiful balcony overlooking the Bay! The room was very comfortable furniture a little dated but place was clean and tidy! I would recommend staying there as it has everything in walking distance. Zach at the reception was so helpful and made sure our stay was good!

  

• 986123ian

  06 marzo 2021
  Great!

  Stayed one night for a couples getaway in the heritage block. There are 7 blocks on the property with different accommodation types in each. Property is in the midst of being freshened up and renovated. Our room was dated but clean, spacious and had a lovely beach view. Since we were only there one night we didnt use most of the facilities but check in was friendly and efficient. Conveniently located to the main street with restaurants and secure parking included. Would stay again