Ramada Birmingham Sutton Coldfield

Comentarios destacados

• christinerA3984LJ

  26 septiembre 2020
  Paul and chris robinson

  Lovely location close to Birmingham had a two night stay through groupon with meal vouchers and breakfast food really good breakfast with kim working was a treat lovely lady a credit to the company will return again.

  

• Don J

  11 octubre 2020
  Staff make this a 5.

  We use Tripadvisor a lot when choosing where we stay and certainly some of the negative reviews for this venue would put you off but read them and then decide which ones are genuine. I would say that many are written in anger or just bitterness when writing the review. Some a blatantly untrue which ruins the purpose of this site. During these strange times, lets try to understand the pressures these venues are under whilst they try to stay afloat. When this venue was Penns Hall, it was a lovely 4 star venue and felt very posh. However as time has gone on it is obvious that investment has maybe not been as forthcoming as it should, but the venue has paid for this with a 3 star rating and a room rate of just £65 per night. The grounds, the Spa and the surroundings are certainly worth a 4* rating and there are some improvements going on inside. Better late than never hopefully but still a nice hotel with character, clean and comfortable rooms. Pillows could be a little plumper but again that is just a personal preference and I'm sure if i had pointed this out to the very attentive staff, it would have been rectified. All in all for £65, what do you expect? Premier Inn prices, but a massive difference to a premier inn. We decided to stay here for the night as it is local to where we live and we are having our bathroom done so we just wanted somewhere to relax and have a nice shower. We were greeted by Jamie on Reception, who explained all the new guidelines re Covid whilst checking us in. Isabelle was working alone in the bar and really took care of us with table service for both drinks and dinner. Dinner was a succulent Lamb shank on a bed of mash for only £15! the gravy was amazing too. Isabelle smiled throughout and was happy to engage in conversation which was a lovely touch. Breakfast is a help yourself to drinks and cereal but with the current situation, full English was all that was on offer, which suits me. You could choose your variation from Bacon, Sausage, eggs, mushrooms, hash brown, grilled tomato and beans. All served by Kim who kept the friendly theme going despite what are obviously very strange circumstances. All in all a very pleasant stay.

  

• Sherpa434650

  27 octubre 2020
  Business Meeting

  Outstanding service from Kim Heaven, nothing was too much trouble. Very much appreciated- thank you! Excellent facilities, lovely setting and friendly staff, would definitely recommend for both business meetings and social gathering ( when permitted)

  

• subbeh

  04 diciembre 2020
  Disappointing

  Nice old building, good location. Had heard good things in the past but it honestly wasn't great. We've stayed in so many hotels of the past couple of decades and have never before had to argue with check in staff to get our booked room, we HAD to travel on a trip allowed by covid regs and were told we couldn't stay as we weren't key workers. This was mentioned nowhere during booking or confirmation. The king size bed was two singles pushed together, both of which had the sort of mattress that has you turning over every thirty minutes as the side you're lying on now hurts. The remote was honestly nasty, given the covid pandemic, you'd hope they'd wipe things down, the greasy handprint on the wardrobe suggested, not so much. The door to the room was also broken and required a bit of fettling to get it to close. A lot to like about the place but had the feel of something that probably was great and is now a bit rough around the edges.

  

• connorw608

  23 diciembre 2020
  Just DONT book it!

  Chances are your room will smell of cigarettes or weed or have lovely stains on the curtains like this one. Staff are fine, however one of my colleagues got charged for the room as they had his bank details. Even though the hotel knew we were here on business and had booked through Clarity Travel Shocking!