Raffles Makati

Comentarios destacados

• Zenaidot

  24 septiembre 2016
  Servicio e instalaciones

  Excelente hotel en Makati, amplias habitaciones, excelente servicio y con desayuno incluido en una excelente zona de la ciudad, a unos cuantos pasos del centro comercial. Cuanta con un par de restaurantes, un bar y una cafetería para aprovechar tu tiempo.

  

• 269jorgeg

  24 noviembre 2017
  Hotelazo en Makati-Manila

  Tenía reserva en el Fairmont hotel, en el mismo edificio, pero a varios compañeros de trabajo nos hicieron un upgrade a unas habitaciones-apartamento espectaculares, más de 100m2. Creo que es bastante habitual pues estos apartamentos no deben tener mucha demanda. Instalaciones propias de un 5*, restaurantes, gimnasio, piscina, coches para desplazamientos.. servicio muy amable, dejan salida a las 16h y uso de piscina y gimnasio si tienes el avión por la noche..

  

• Antales

  17 abril 2018
  Muy buen hotel

  Servicio impecable. La atención de todo el personal ha resultado extraordinaria; atentos a cualquier necesidad o sugerencia que planteáramos, resolviendo con mucha solvencia. La habitación (suite) muy buena con todas las necesidades imaginables, (amenities de calidad), camas confortables. La ubicación en Makati es perfecta para poder desenvolverse por la zona. Excelente restauración tanto en bares, restaurante como en el desayuno buffet. Mi felicitación a la dirección. En definitiva gran hotel que tendremos como referencia para futuras visitas.

  

• lizsM8565VD

  13 marzo 2020
  Luxury hotel at its best ....

  My family and I, including my 90-year old mother, stayed in a 2-bedroom suite at the 21st floor of the Raffles hotel for 3 nights at the beginning of the month. Despite coming in late in the evening, the hotel was fully staffed to welcome and assist us settle into our room with ease and comfort. Right off the bat, we felt safe staying in the hotel from security screening of vehicles entering the facilities, canine-(bomb) check of guests luggage, to temperature monitoring of guests as biosafety checks for COVID-19. The lobby was awesome, and were equally awed by the spaciousness of the rooms, the high-end appliances and quality of toiletries provided. As we were all tired from a 17-hour flight from Washington, D.C., we all slept like a child under complete cover from city lights and noise. One of my sons wakes up early and orders room-serviced breakfast every morning, which a hotel server promptly brings up at 5:30 am in a well-presented table setting. Absolutely professional and exceptional service. The rest of the family ate breakfast at The Spectrum which offered a variety of breakfast cuisine Indian, Filipino, American, Japanese including desserts and fruit juices. I specifically craved for their Arroz caldo, fried fish (danggit), longganisa and other Filipino delicacies. The rest of the day was spent shopping, as Raffles hotel is a walk-away from Glorietta and Greenbelt shopping stores. My wife and I often visited the gym and swam at the 4th floor pool, as the Raffles pool located in the 9th floor was under renovation (minor disappointment). All in all, from arrival to departure, the hotel staff provided exceptional service and our stay at Raffles hotel was nothing short of a very pleasant experience. Will I be coming back to stay in this hotel? Absolutely!

  

• The1RoadLessTraveled

  22 marzo 2020
  Full Refund Given Back Due to Virus

  Our family of 4 booked a 2 week trip to Boracay and Manila. Reserved several different hotels, transportation, and events. 1 week to our reservation dates, the virus lockdown happened and obviously, we couldnt make the trip happen anymore. We were incredibly disappointed, and helpless. The hotels and airlines refused to give our money back, let alone even answer the phone. HOWEVER guess who was the most responsive, understanding, and willing to accommodate our refund? RAFFLES MAKAT! Over $4,000 refunded! When all other airlines and hotels can only think about how much theyve lost and how many excuses they can come up with to avoid refunding their customers, Raffles gave back our non-refundable reservation. What does this say about Raffles? It is times like this that truly distinguish a brand, a service, or an experience from any other. It is what separates the great from the greatest. And I can say with a full heart without hesitation, that the Raffles brand is truly amazing. Unfortunately, we have never experienced their hotels in our lives. This would have been the first. But I will say, without even stepping one foot into the Raffles Makati or any other Raffles hotel for that matter, they have gained a lifetime customer. When this health crisis is over, it will be institutions like Raffles that continue to succeed and separate themselves from the pack. Their focus on doing whats right will become the legacy that enables this brand to live on successfully - forever.